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    Call Center Representative - laog, Pilipinas - MBPO

    MBPO
    MBPO laog, Pilipinas

    Natagpuan sa: Trabajos diarios PH C2 - 1 araw ang nakalipas

    Default job background
    Paglalarawan
    Responsibilities

    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication "scripts" when handling different topics
    Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call center database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets
    Requirements and skills

    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    High school degree

    Job Type:
    Full-time


    Salary:
    Php19, Php22,000.00 per month

    Please create a profile ASAP through this


    link:
    tinyurl. com/Metacom-LinkedIN-Apply
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