Cloud Support Lead - Philippines, Taguig - ActionLabs IT Services Phils. Corp

    ActionLabs IT Services Phils. Corp
    ActionLabs IT Services Phils. Corp Philippines, Taguig

    3 araw ang nakalipas

    Buong oras
    Paglalarawan

    Job description:

    The Lead Managed Cloud Operations Engineer is responsible for leading the delivery of proactive and reactive cloud operations services, ensuring high availability, security, performance, and cost efficiency of cloud and hybrid infrastructure environments. This role provides technical leadership within a managed services model, overseeing operational execution, incident response, problem resolution, and continuous service improvement.

    The role acts as a senior escalation point, drives operational standards, and provides technical direction and customer advisory services while coordinating closely with engineering, security, DevOps, and vendor teams.

    Key Responsibilities

    Operational Leadership

    • Serve as the technical lead and escalation point for managed cloud operations and infrastructure incidents.
    • Oversee day-to-day delivery of proactive and reactive cloud services, ensuring adherence to service levels and operational standards.
    • Provide guidance, mentoring, and technical direction to cloud operations engineers.
    • Drive continuous improvement initiatives across monitoring, incident response, and operational processes.

    Proactive Cloud Operations

    • Lead 8x5 cloud infrastructure monitoring and notification, covering:
    • Compute resources (vCPU, memory, disk, and network)
    • Operating systems (Windows and Linux)
    • Databases (SQL, MySQL, MongoDB, and similar platforms)
    • Antivirus and endpoint security events
    • Resource utilization and performance
    • Oversee daily, weekly, and monthly backup status reporting and ensure backup reliability.
    • Own critical infrastructure patch management, ensuring timely and compliant patching.
    • Lead monthly cost optimization and usage reviews, including:
    • Right-sizing recommendations
    • Capacity planning
    • Consumption and usage trend analysis
    • Oversee cloud security monitoring and alerting, ensuring timely detection and response.

    Reactive Support & Incident Management

    • Lead Identity and Access Management (IAM) support activities.
    • Oversee delivery of managed database services, including SQL, MySQL, and MongoDB platforms.
    • Lead managed network services, including firewall, WAF, and IDS/IPS operations.
    • Provide oversight and technical direction for CI/CD pipeline management in collaboration with DevOps teams.
    • Own backup and business continuity / disaster recovery (BCDR) management, including:
    • Planning and execution of disaster recovery drills twice per year
    • Oversee antivirus and antimalware management and endpoint security incidents.
    • Act as lead for configuration change requests and infrastructure incident management.
    • Lead problem resolution and root cause analysis for all Priority 1 (P1) incidents.

    Architecture, Optimization & Advisory

    • Provide technical solution design and consultation for cloud and infrastructure initiatives.
    • Drive cost optimization and performance tuning across cloud environments.
    • Oversee encryption and key management services.
    • Ensure operational support for on-premise infrastructure services, including:
    • Windows and Linux operating systems
    • DHCP
    • DNS
    • Serve as a trusted technical advisor, delivering customer success advisory and strategic recommendations.

    Qualifications & Experience

    • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
    • Extensive experience in cloud operations, infrastructure support, or managed services environments.
    • Proven experience acting as a technical lead or senior escalation point.
    • Strong expertise in cloud infrastructure, operating systems, databases, networking, and security operations.
    • Hands-on experience with monitoring, patching, backup, disaster recovery, incident management, and cost optimization.
    • Familiarity with DevOps practices and CI/CD pipelines.
    • Strong leadership, communication, and stakeholder management skills.

  • Preferred Skills & Certifications

    • Cloud platform certifications (e.g., Azure, AWS, or equivalent).
    • Experience supporting hybrid cloud and on-premise environments.
    • Knowledge of security monitoring, encryption, and key management practices.
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Taguig