- Processing inbound sales calls;
- Taking inbound or placing outbound collections calls;
- Answering technical support inquiries via incoming calls, chat or email;
- Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
- Performing other duties as assigned
- Previous six months or more call centre or customer service experience is required;
- Ability to develop rapport and demonstrate a caring attitude;
- Excellent data entry and internet navigation skills;
- Clear and distinct oral and written communication skills in English;
- Must be detail-oriented;
- Dynamic interpersonal and judgment skills;
- Professional demeanour and dependable work ethic;
- Ability to work in a fast-paced environment and multi-task; and
- With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
- Amenable with shifting schedules if needed. NO Call Center experience needed, but BPO experience preferred Easy Application Process Bigger Basic Pay+ Skills Premium Pay
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CSR - Telco Account - Iloilo City, Pilipinas - GECO Philippines
Paglalarawan
Handling inbound customer service calls;Minimum Requirements: