- High school diploma, general education degree, or equivalent
- Ability to remain composed when dealing with stressed or upset customers
- Proficient in computer usage
- Previous experience in customer support rolesResponsibilities:
- Maintain a positive and professional attitude while assisting customers.
- Respond promptly to customer inquiries through various communication channels.
- Effectively communicate with customers and demonstrate proficiency.
- Address and resolve customer complaints in a timely manner.
- Gain in depth knowledge of our products for accurate customer assistance.
- Process orders, forms, applications, and requests with attention to detail.
- Keep thorough records of customer interactions, transactions, and feedback.
- Collaborate with colleagues as needed.
- Provide constructive feedback to improve customer service efficiency.
- Ensure overall customer satisfaction by delivering exceptional support.
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Neksjob Philippines Western Visayas, Philippines, Iloilo, Pilipinas Buong orasTelco Account · iloilo city · Minimum Requirements · HS Grad (old curriculum) or SHS Graduate · Excellent communication skills · With at least 6 months BPO Experience · Amenable to start ASAP · Work Onsite · Perks · HMO on Day 1 plus 1 Free dependent · Group Life Insurance · Opti ...
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Neksjob Philippines Iloilo city, PilipinasTelco Account · iloilo city · Minimum Requirements? · HS Grad (old curriculum) or SHS Graduate · Excellent communication skills · With at least 6 months BPO Experience · Amenable to start ASAP · Work Onsite · Perks · HMO on Day 1 plus 1 Free dependent · Group Life Insurance · O ...
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Customer Service Representative- US Telco Account - Iloilo City, Pilipinas - GECO Philippines Inc.
Paglalarawan
We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels.
The ideal candidate should stay calm in challenging situations and have a good computer background.Requirements: