Real Time Analyst - Iloilo, Iloilo

Generates schedules accordingly to meet business requirements enabling superior customer service adjusts schedules based on actual scenarios provides overtime requirements/voluntary time off ensures efficient effective staffing monitors queue real-time tracks documents communicat ...

Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. · Develops forecasts (13+ weeks through 52-week projections) of the number of interactions ...

The Workforce Management Real-Time Analyst/Officer will serve as an analyst on the identification and interpretation of trends and insights with respect to workforce planning. · ...

Join our Transcom Family as a Real-Time Analyst · ...

We are looking for talented individuals like you to join our team as a Real Time Analyst. As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. · Assists and directs the day-to-day call tr ...

The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. · ...

The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. · Contacting customers twice during their yearly subscription to Elsevier products. · ...

The Quality Assurance Team Lead supports Operations Quality Analysts and ensures tasks are carried out effectively and efficiently. They design and implement career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. · ...

This position is responsible for delivering process quality metrics and adherence. · Delivering Quality matrix as per agreed SLA for the team · Accountable for customer complaint resolution process · ...

The Accountant maintains and controls the General Ledger accounts and business transactions of the organization. · ...

ECAM invites talented individuals to join as Video Analysts. · Check Emails/Voicemails ...

The Inventory Analyst is responsible for receiving, checking and recording shipments with raw materials. · Graduate of any 4 years course · Must be computer literate · Have at least 2-3 years' experience in production industry preferably in recording / inventory management · ...

The Real-Time Analyst (RTA) is a key member of our WFM team responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. · Real-Time Monitoring: Continuously monitor real-time performance against established service level targets and key ...

This is a dual role mainly to increase the automation footprint in the QA regression suites to gain efficiencies and provide support conduct root cause analysis track and report incidents for the Government business area. · The Quality Test Engineer is primarily responsible for t ...

The Quality Test Engineer is primarily responsible for planning designing and executing manual and automated test scripts. He/she will have to work closely with senior managers product analysts developers and other Quality Test Engineers/Analysts in the team. · ...

The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. · ...

The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. · This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls. · ...

The HRIS Analyst serves as the primary Workday Point of Contact responsible for processing HR transactions supporting onboarding activities validating payroll related documents and ensuring accurate employee data management. · ...

A Claims Analyst takes calls from customers answering questions or addressing any concerns they may have. · Take customer calls and provide accurate satisfactory answers to their queries and concerns · ...

Supports sales representatives in administrative areas such as order processing, customer quotes, · sales information management, product training and financing. · Respond to customer requests via email. Provide customers with appropriate product · & service information · Follow ...