- Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.
- Strategic Partnership – contribute to management team's strategic decision-making, develop, and align strategies with the business.
- Change Agent – enable and empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes.
- Operational Excellence Advocate – facilitate a culture of continuous improvement.
- Administrative Expert – ensure internal and external customer focus; manage people and costs.
- Employee Champion – develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices.
- Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
- Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business' changing demands.
- Champion the 'hybrid way of working' with a more empowered team focused in driving business value add while also supporting employee engagement and right talent retention.
- People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations
- Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
- Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
- Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
- Develop and manage budget, forecasts, and financial targets related to operations.
- Manages the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
- Conduct weekly team performance reviews with supervisors and/or stake holders.
- Review, develop and implement process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
- Participate in business related meetings and follow up on discussion items related to area of responsibility.
- Collaborates with cross-functional teams to implement systems, technologies, and process improvements.
- Serve as point of contact for resolving operational issues and addressing customer concerns.
- At least 2 years of leadership experience in similar industry
- Must have a bachelor's degree
- Has good people management and strategic partnership skills with stakeholders
- Strong familiarization and In depth knowledge in Operations
- Flexible with any assigned work arrangements and work shift schedules in different time zones
- Excellent work attitude and maintains good working relationship with team members
- Has good documentation skills and analytical skills
- Eagerness for continuous improvement and trainings
- Preferably has experience in Process Improvement initiatives
- Preferably Lean Six Sigma certified
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Operations Manager
4 araw ang nakalipas
Collective Solution Quezon City, Philippines, Pilipinas Buong orasDirects and manages assigned team/s in the company to strongly drive company's vision and mission, to meets and exceeds campaign and site goals while maintaining cost-effective approach, delivers internal and external customer satisfaction, monitor quality and productivity by cre ...
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Operations Manager
3 araw ang nakalipas
AFNI Philippines Inc. Quezon City, Philippines, Pilipinas Buong orasOperations Manager (VZ Home Chat) · Essential Functions and Responsibilities: · 1. Determines call center operational strategies by conducting needs assessments identifying and evaluating state-of-the-art technologies defining user requirements establishing technical specificatio ...
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Operations Manager
4 araw ang nakalipas
Mc Wilson Corporation Quezon City, Philippines, Pilipinas Buong orasOperational Planning: Develop and execute operational strategies and plans for multiple restaurant locations, aligning them with the overall business objectives and sales targets. Coordinate with individual store managers to ensure consistent implementation of operational standar ...
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Operations Manager
4 araw ang nakalipas
Afni, Inc. Quezon City, Philippines, Pilipinas Buong orasEssential Functions and Responsibilities · Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; estab ...
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Operations Manager
4 araw ang nakalipas
Sourcefit Philippines, Quezon City, Pilipinas Buong orasPosition Summary · We are actively seeking an accomplished Operations Manager for the BPO industry, focused on driving process optimization and providing crucial support to strengthen the operational rigor of the department. The incumbent will lead initiatives to enhance processe ...
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Operations Manager
3 araw ang nakalipas
Afni, Inc. Philippines, Quezon City, Pilipinas Buong oras· Essential Functions and Responsibilities: · Determines call center operational strategies by conducting needs assessments; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specification, and production, productivity, ...
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Operations Manager
4 araw ang nakalipas
Afni, Inc. Quezon City, Philippines, Pilipinas Buong oras· Essential Functions and ResponsibilitiesDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; estab ...
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Operations Manager
2 araw ang nakalipas
Dempsey Resource Management Inc. Quezon City, Pilipinas Buong orasJOB QUALIFICATION: Operations Manager handling the operations of 5 gasoline stations; 3 to 5 years work experience in a related industry or experience in the retail or food industrySALARY RANGE: 35k to 45k with HMO (negotiable)WORK SCHEDULE: Monday to Saturday (negotiable)WORK LO ...
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Operations Manager
42 minuto ang nakalipas
PRIME Philippines Quezon City, Pilipinas1. Shall oversee the overall operational activities on a daily basis. · 2. Should be able to contribute new innovative ideas as well as assist in strategically mapping-out, planning, and managing projects. · 3. Should be able to communicate with management teams to successfully c ...
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Operations Manager
5 araw ang nakalipas
PRIME Philippines Quezon City, Pilipinas Buong oras1. Shall oversee the overall operational activities on a daily basis.2. Should be able to contribute new innovative ideas as well as assist in strategically mapping-out, planning, and managing projects.3. Should be able to communicate with management teams to successfully confirm ...
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Operations Manager
42 minuto ang nakalipas
Dempsey Resource Management Inc. Quezon City, PilipinasJOB QUALIFICATION: · Operations Manager handling the operations of 5 gasoline stations; · 3 to 5 years work experience in a related industry or experience in the retail or food industry · SALARY RANGE: 35k to 45k with HMO (negotiable) · WORK SCHEDULE: Monday to Saturday (negoti ...
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Operations Manager
1 linggo ang nakalipas
ANZ Quezon City, Pilipinas Buong orasAbout The Role · At ANZ our purpose is to shape a world where people and communities thrive. Weâre making this happen by improving our customersâ financial wellbeing so they can achieve incredible things â be it buying their home, building a business or saving for things big or s ...
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Operations Manager
16 oras ang nakalipas
GHS Inc. Ortigas, PilipinasQUALIFICATION: · - Completed 2 years in College (No Back Subjects). · - At least 5 years in BPO Set-Up. · - 3 years and above Operations Manager Experience. · - Preferably had 1 year experience in handling E-Commerce. · - Knowledgeable on handling the AMEA market is required. · ...
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Mall Operations Manager
4 araw ang nakalipas
Global Executive Solutions Group (GESG) Philippines, Quezon City, Pilipinas Buong orasQualifications · Our client, a real estate developer with a community mall in Novaliches Quezon City is in need of a Mall Operations Manager with the following qualifications: Must have had MALL OPERATIONS experience in a leadership capacity · Experienced in mall operations, buil ...
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Operations Manager II
4 araw ang nakalipas
Neksjob Philippines Philippines, Quezon City, Pilipinas Buong orasOperations Manager II - Web Hosting Account · Salary Range: PHP100,000 - PHP120,000/month · Location: Cubao, Quezon City · Night Shift with Weekends off · Qualifications · Preferably completed College (w/ College Degree), Associate Degree · Working knowledge of Web Technology - W ...
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HR Operations Manager
4 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Quezon City, Pilipinas Buong orasOpportunity to lead and enhance HR operations strategically · Exposure to diverse HR functions for an innovative organization · About Our Client · The company manages various food and beverage businesses, emphasizing quality and innovation. Their dedication lies in instilling tru ...
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Mall Operations Manager
3 araw ang nakalipas
GESG Quezon City, Pilipinas Buong orasOur client, a real estate developer with a community mall in Novaliches Quezon City is in need of a Mall Operations Manager with the following qualifications:- Must have had MALL OPERATIONS experience in a leadership capacity-Experienced in mall operations, building administratio ...
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Operations Manager II
1 linggo ang nakalipas
Neksjob Philippines Quezon City, Pilipinas Buong orasOperations Manager II - Web Hosting Account Salary Range: PHP100,000 - PHP120,000/month Location: Cubao, Quezon City Night Shift with Weekends offQualifications: Preferably completed College (w/ College Degree), Associate DegreeWorking knowledge of Web Technology - Webhosting, Do ...
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BPO Operations Manager
3 araw ang nakalipas
weSource Management Consultancy Firm Quezon City, PilipinasJob Summary: · We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence ...
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Senior Operations Manager
3 araw ang nakalipas
Manpower Core Group Inc. Quezon City, Pilipinas Buong orasYou will conduct client program training and reinforcement training for new hires.You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering hi ...
Operations Manager - Philippines, Quezon City, Pilipinas - Reed Elsevier Philippines
Paglalarawan
Operations Manager will effectively drive service delivery for multiple campaigns in Healthcare.
This role needs to strike and achieve a good balance in the following areas of focus:
Accountabilities:
Job Qualifications: