Marketing Operations Supervisor - Metro Manila / NCR - Reed Elsevier Shared Services Philippines Inc

    Reed Elsevier Shared Services Philippines Inc
    Reed Elsevier Shared Services Philippines Inc Metro Manila / NCR

    1 linggo ang nakalipas

    Buong oras
    Paglalarawan

    Accountabilities:

    Marketing:

    • Project Management: deliver multiple initiatives and projects on time and within budget.
    • Monitor capacity of production team via project management tool
    • Narrative and marketing insight provision of all ongoing LNNA Campaigns (product and segment)
    • Support the Business unit and Director of Segment Marketing on creative concept development (email, newsletters, journals, direct mail, literature, white paper, articles, case studies, webinar, e-billboard, web pages, Ceros Pages, registration/landing pages) to project launch / execution and results reporting and tracking.
    • Leverage existing tools and reports to assist in tracking marketing effectiveness versus objectives (campaign stats reporting, A/B test results, campaign spends, etc.)
    • Support the development of monthly department executive reports, financial and customer analysis, quarterly marketing dashboards.
    • Work with team to clearly communicate plans of stakeholders.
    • Execute special projects/assignments on a needed basis.
    • Collaborate with stakeholders and Operations Manager on planning and Implementation and problem solving.
    • Initiate and execute process improvements for the business.
    • All other adhoc tasks as assigned.

    Operations:

    • Assist the manager in achieving or exceeding REPH key initiatives covering operational efficiency, business maturity, leadership culture, customer experience, and culture and branding.
    • Ensure the services provided by the team to stakeholders and customers are within or above the set targets for quality, efficiency, and cost-effective performance.
    • Provide 2nd level handling of escalation related to operational or functional issues.
    • Continuous Improvement – Lead and implement process improvement projects (Kaizen, Lean or Six Sigma) for the year within or outside of own area.
    • Operations Standard – support compliance with established processes
    • Achieve or exceed baseline target of team deliverables per business unit.
    • Manage tools and resources such as hardware, software, online/offline, and materials of the employees.
    • Utilize best practices in tools automation, process improvement and documentation.
    • Receive, review and monitor and manage workload and assignments of his/her team.
    • Mentoring, Coaching, Training, and Process Documentation and Presentation

    Qualifications:

    • Bachelor's degree holder.
    • 3 - 5 years' experience in campaign management / Marketing focused experience.
    • Was able to handle marketers / execute marketing two or more channels from start to finish.
    • In-depth understanding of business process and operations – For external hires: Business Acumen.
    • Project Management, task traffic coordination (Basic to advance).
    • Experienced A/B Testing.
    • Knowledge in and Pardot is a plus.
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