Collections Representative - Taguig - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Taguig

    6 oras ang nakalipas

    ₱240,000 - ₱480,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Job Summary

    We are looking for a Collections Agent (B2B) to manage a portfolio of business customers through proactive calls and email communication. The successful candidate will be responsible for collecting outstanding payments, resolving account discrepancies, and ensuring timely follow-up on delinquent accounts. This role is ideal for someone with strong communication skills, attention to detail, and experience in B2B collections or accounts receivable.

    Key Responsibilities

    · Contact B2B clients via phone and email to follow up on outstanding payments.

    · Monitor assigned accounts for delays or irregularities and take appropriate collection actions.

    · Perform account reconciliations and resolve billing or payment discrepancies.

    · Evaluate accounts for potential charge-offs according to client policies and procedures.

    · Maintain accurate and up-to-date records of collection efforts, payment commitments, and customer interactions.

    · Collaborate with internal teams (Finance, Sales, Customer Service) to ensure smooth resolution of customer issues.

    · Provide excellent customer service while ensuring company collection goals are met.

    Qualifications & Skills

    · 1–3 years of experience in collections or accounts receivable, preferably in a B2B environment.

    · Strong verbal and written communication skills with professional phone and email manner.

    · Excellent customer service and relationship management abilities.

    · Highly organized, detail-oriented, and able to manage multiple accounts efficiently.

    · Proficient in Microsoft Excel; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus.

    · Ability to work both independently and as part of a team in a fast-paced environment.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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