- Handle inbound and outbound customer calls professionally while providing accurate information and effective issue resolution.
- Ensure all interactions meet required KPIs, SLAs, and quality standards set by the client.
- Clearly document customer concerns, actions taken, and resolutions in the system.
- Escalate complex or unresolved issues to the appropriate team following standard procedures.
- Maintain strong knowledge of products, processes, and policies to support customer needs.
- Demonstrate excellent verbal and written English communication while adhering to call center policies and schedules.
- Open to candidates who are Bachelor's degree holders, Senior High School graduates or have relevant experience.
- At least 1 year of experience handling a voice international account or campaign.
- Willingness to work onsite or in a hybrid setup as required.
- Strong attention to detail, analytical skills, and the ability to collaborate effectively in a team environment.
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- Days Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling, and certification
- SMART First Working Arrangements
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Retirement Program
- Employee Assistance Program
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Buod ng Trabaho: · Ang Customer Service Associate (CSA) ay responsable sa pagbibigay ng maayos, magalang, at epektibong serbisyo sa mga customer sa pamamagitan ng pagsagot sa kanilang mga katanungan, pagresolba ng mga concern, at pagtiyak ng positibong karanasan ng customer sa ku ...
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The Customer Service Representative provides timely and professional support to players by resolving in-game issues account concerns payment inquiries · and technical problems while delivering an excellent player experience.Respond to player inquiries via email · and live chat in ...
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Telus empowers individuals to thrive in a digital world.Join a digitally-enabled team devoted to creating sustainable change.Addressing customer inquiries, · providing support and solutions. · ...
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About the role · IBEX Global Silver City, a leading provider of customer service solutions, is seeking a talented and dedicated Customer Service Representative to join our dynamic team in Taguig City, Metro Manila. In this full-time role, you will be responsible for delivering ...
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Customer Service Representative - Taguig - DXC Technology Philippines
Paglalarawan
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
"At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive." #DXCSMARTFirst
Roles and Responsibilities:
Qualifications:
What awaits you in DXC:
If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us
We are DXC.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
confidential- Taguig
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
Para lamang sa mga rehistradong miyembro Taguig
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Customer Service Representative
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Customer Service Representative
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Customer Service Representative
Para lamang sa mga rehistradong miyembro Taguig City, Metro Manila, Philippines
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
Para lamang sa mga rehistradong miyembro Taguig City, PH