Customer Service Representative - Taguig - DXC Technology Philippines

    DXC Technology Philippines
    DXC Technology Philippines Taguig

    1 linggo ang nakalipas

    ₱600,000 - ₱1,800,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

    Accelerate your career and reimagine the possibilities with DXC

    We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

    "At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive." #DXCSMARTFirst

    Roles and Responsibilities:

    • Handle inbound and outbound customer calls professionally while providing accurate information and effective issue resolution.
    • Ensure all interactions meet required KPIs, SLAs, and quality standards set by the client.
    • Clearly document customer concerns, actions taken, and resolutions in the system.
    • Escalate complex or unresolved issues to the appropriate team following standard procedures.
    • Maintain strong knowledge of products, processes, and policies to support customer needs.
    • Demonstrate excellent verbal and written English communication while adhering to call center policies and schedules.

    Qualifications:

    • Open to candidates who are Bachelor's degree holders, Senior High School graduates or have relevant experience.
    • At least 1 year of experience handling a voice international account or campaign.
    • Willingness to work onsite or in a hybrid setup as required.
    • Strong attention to detail, analytical skills, and the ability to collaborate effectively in a team environment.

    What awaits you in DXC:

    • Health Insurance (HMO) for you and dependents upon hiring
    • Life Insurance coverage from day 1 of employment
    • Days Vacation and 15 Days Sick Leave
    • Expanded maternity leave up to 120 days and Maternity Benefits
    • Expanded paternity leave up to 30 days
    • Non-Taxable Allowance (De-minimis)
    • Company-sponsored trainings upskilling, and certification
    • SMART First Working Arrangements
    • Healthy and Encouraging Work Environment
    • Recognition and Pay for Performance Culture
    • Supplemental Pay (Standby/Shift)
    • Retirement Program
    • Employee Assistance Program

    If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us

    We are DXC.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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