Lead Specialist - PHL-Taguig City-CitiPlaza
1 linggo ang nakalipas

Job summary
This role involves driving service related improvements focusing on Incident Management, reducing MTTR for Cases and Incidents, Incident Reduction, Critical issue Management & RCA. It requires representing COE in customer/partner interactions including face-to-face or virtual meetings.- Represents COE in customer/partner interactions including face-to-face or virtual meetings
- Analyses trends of Turn Around Time performance
- Solves sophisticated issues may involve interpreting the needs of the customer/resolving solution to the problem/assessing any downstream impact
Paglalarawan ng trabaho
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