- Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
- Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
- Complete other duties as assigned
- Experience in handling Trucking, Freight Services and/or Logistics account
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We are Hiring CSR Logistics Account Ayala
3 araw ang nakalipas
Neksjob Philippines Zamboanga, Pilipinas Buong orasWe are Hiring CSR | Logistics Account | Ayala · Salary: PHP 21,000 · Job Description · As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role invo ...
Assistant Call Center Manager Logistics/Freight Services - Zamboanga, Philippines, Pilipinas - Gratitude Philippines
Paglalarawan
Job Description
The duties and responsibilities of this position consist of, but are not limited to, the following:
With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
Minimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other
non-negotiable
BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)