Operations Manager - Makati - Concentrix

    Concentrix
    Concentrix Makati

    2 araw ang nakalipas

    ₱600,000 - ₱1,300,000 (PHP) bawat taon *
    Paglalarawan

    The Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

    Essential Functions/Core Responsibilities

    • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
    • Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
    • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
    • Create and maximize relationships with client partners
    • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
    • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
    • Attend business reviews with the client
    • Handle a team of team leaders

    Candidate Profile

    • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
    • Call center experience preferred
    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
    • Work well under pressure and follow through on items to completion while maintaining professional demeanor
    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
    • Demonstrated ability to mentor, coach and provide direction to a team of employees.
    • Willingness to work a flexible schedule
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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