Customer Service Representative - Philippines, Pilipinas - 247 Philippines

247 Philippines Philippines, Pilipinas

6 araw ang nakalipas

Buong oras

Paglalarawan

Job Description

Successful candidates will provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services to customers, as needed

Skills Required

Ability to resolve customer concerns and problems at first contact by following a step by step call flow approach.
Responsible for resolving customer needs, concerns and problems
Ability to educate customers on inquiries and other product information.
Responsible for educating the customer on detailed product information
Ability to learn and understand ongoing training and program updates to impact call handling and overall customer satisfaction.
Ability to multitask such as simultaneously using telephone and computer skills
Ability to effectively resolve problems and be efficient in a fast paced environment
Ability to follow structured call handling procedures, scripts, transfer protocols and call related processes that lead to customer satisfaction and call resolution.
Ability to handle, empathize, pacify, and control irate customers.

Minimum Qualifications

High school or senior high school graduate with at least 6 months call center experience handling international account
Excellent command of English
Amenable to work on weekends, holidays, and shifting schedule
Team player
Completed at least 2nd year college (no back-subjects)

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