Customer Service Representative - Philippines, Pilipinas - 247 Philippines

247 Philippines Philippines, Pilipinas

3 araw ang nakalipas

Buong oras

Paglalarawan

Job Description

Customer Service Representative - Project Based Overview Successful candidates will provide excellent customer service to our US-based clients by addressing inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through multi-channels (call, email, and chat) Qualifications Must be 18 and above At least a High School or Senior High School graduate without call center experience Amenable to work on holidays, weekend, and shifting schedule Professional, enthusiastic, and customer service oriented Must be amenable to work in Cyber Gate, Mandaluyong Skills Required Excellent oral and written communication for personalized interaction Must exhibit active listening Must have keen attention to details Must have good conversational skills Must have good problem solving and analytical skills Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills Ability to educate customers on inquiries and other product information Ability to handle issues and complaints in a courteous and professional manner Ability to multi-task and access multiple data source simultaneously Ability to probe effectively Ability to sell using consultative sales approach or suggestive pitches on customer purchases

Skills Required

Ability to do basic troubleshooting
Ability to effectively resolve problems and be efficient in a fast paced environment
Ability to handle, empathize, pacify, and control irate customers.
Ability to multitask such as simultaneously using telephone and computer skills
Ability to resolve customer concerns and problems at first contact by following a step by step call flow approach.
Must exhibit active listening
Must have good conversational skills
Must have keen attention to details
Responsible for adhering to client call handling protocol and procedures
Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner
Responsible for resolving customer needs, concerns and problems

Minimum Qualifications

Candidates must be a High School or Senior High School Graduate.
Ability to quickly absorb new information and must be adaptable to change
Amenable to work in graveyard shifts
Can work in revolving shifts (morning/night)
Excellent command of English
Excellent interpersonal skills
Keen attention to detail
Must be a graduate of any course (associate / vocational / diploma / bachelor's degree) with or without call center experience

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