- Minimum of 3 years customer service experience
- Minimum of 2 years of management experience (directly managing staff)
- Must be willing to work in an environment that requires phone based customer interactions
- Must be willing to work overnight & shifting schedules
- Strong working knowledge of payment processing industry, Visa/MasterCard operating rules and regulations
- Advanced analytical skills with the ability to adapt quickly to change
- Critical thinking, problem solving, and interpersonal skills.
-
Merchant Services Process Trainer
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. AProcess & Integration Stabilization - Training Subject Matter Expert is responsible for supporting the training and development of our call center specialists ...
-
ccount Manager
5 araw ang nakalipas
A Taguig, Philippines, Pilipinas Buong orasRole Description · This is a full-time hybrid role for an Account Manager at PICK.A.ROO. The Account Manager will be responsible for managing relationships with new and existing clients, ensuring customer satisfaction by handling inquiries and resolving issues, and identifying op ...
-
Business Development Manager
5 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Taguig, Philippines, Pilipinas Buong orasThis fintech company is affiliated with one of the biggest conglomerates in SEA · The company aims to power the future with digital innovation · About Our Client · Headquartered in SG, they power the future of global commerce with digital innovation for everyone and every busines ...
-
Corporate Investment Bank
4 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Providing an amazing support experience to our partners is a priority that WePay takes pride in doing. In fact, we've even won an award for Best Customer Service Department of the Year We're looking for a caring and action-oriented advocate that can work auton ...
-
Implementation Manager I
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Payments is a premier service provider of Payment solutions comprising of Treasury Services Products, Merchant Acquiring, Global Trade and Commercial Card. We are a payment partner to all clients from small and medium-sized businesses to the world's largest in ...
-
Android Developer, Software Engineer III
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · As a Software Engineer III at JPMorgan Chase within the Omnichannel In-Store Payment Technology Team, you will be a key player in designing and delivering cutting-edge technology products. This role offers an unparalleled opportunity to enhance your skills and ...
-
Regulatory Compliance Analyst
5 araw ang nakalipas
Coins Taguig, Philippines, Pilipinas Buong orasJoin the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...
-
AML Assessment Analyst
5 araw ang nakalipas
Coins Taguig, Philippines, Pilipinas Buong orasJoin the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...
-
Rewards Relationship Manager
5 araw ang nakalipas
IntelliPro Taguig, Philippines, Pilipinas Buong orasJob Title: Rewards Relationship Manager · Position Type: Permanent- Full-Time · Location: Hybrid- Manila, Philippines · Salary Range: PHP 150,000 to 200,000 monthly + benefits · Responsibilities: · Responsible for managing and maintaining the relationship between the company's re ...
-
Legal Counsel
2 linggo ang nakalipas
Coins Taguig, PilipinasJoin the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...
-
Shared Service Centre Advisory
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, PilipinasJob Description : · Join the Payments Advisory team as a subject matter expert in the Finance and Shared Service Center domains · As a Vice President in the Shared Service Centre (SSC) Advisory team, you will work with the SSC ecosystem across Asia Pacific with a focus on ASEAN.Y ...
-
Phone Support Associate
5 araw ang nakalipas
Coins Philippines, Taguig, Pilipinas Buong orasJoin the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...
-
Change the Bank Project Manager for Regulatory Operations
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Join the Payments Client Service, Implementation and Operations (PCSIO) team, a vital part of the Corporate & Investment Bank's Digital & Platform Services. We provide operational support to various Payments businesses, payment hub services for all firm divisi ...
-
441004 | Finance Controller
5 araw ang nakalipas
Monroe Consulting Phils., Inc. Taguig, Pilipinas Buong orasExecutive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of the earliest and largest crypto platform in Southeast Asia, offering exchange and wallet services to users. Their product lineup also includes electronic payment services and e-wallets where ...
-
Finance Admin
5 araw ang nakalipas
Booth & Partners Philippines, Makati City, Pilipinas Buong orasJob Description · About the Client: · Their employees. They have built an elite team of hard-working, passionate, and fun people who are dedicated to helping make their merchants happy. No call center. No elevator music. No 'press 3 to reach this department'. Instead, they have a ...
-
Account Receivable
4 araw ang nakalipas
Recruiter PH Makati, Pilipinas- This position is responsible for the supervisory oversight of the transaction processing team consisting of Refunds Specialists responsible for guest and travel agent refunds and commissions in POLAR and SIEBEL; and AR/Chargeback Clerks, responsible for raising A/R billings and ...
-
Senior Android Developer
6 araw ang nakalipas
Monroe Consulting Group Makati, Pilipinas Buong oras· Senior Android DeveloperSector: Monroe Information TechnologyContact: Justine Danielle BituinContact Email: Client: Monroe Consulting GroupLocation: Makati CitySalary: PHP PHP per monthExpiry Date: 01 July 2022Job Ref: BBBH394495_ · Executive Recruitment company Monroe Consul ...
-
Software Tester II
1 linggo ang nakalipas
FIS Roxas, Makati City, Pilipinas Buong orasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We b ...
-
Senior Software Tester
2 linggo ang nakalipas
FIS Makati, Pilipinas Buong orasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We b ...
-
Supply Chain Executive
5 araw ang nakalipas
Ingenico Makati, PilipinasIngenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of co ...
Merchant Services - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.
Paglalarawan
Job Description :
Chase Merchant Services, a global leader in payment processing and merchant acquiring, fuels the success of the Internet's largest brands by processing over 50% of all Internet transactions. Our unique combination of outstanding service, innovative solutions, and financial strength offers solid benefits to companies of all sizes. Our Merchant Support Group plays a crucial role in delivering top-notch service to our merchants, helping today's small and emerging businesses become tomorrow's industry leaders.
As a Merchant Services - Account Manager I within Chase Merchant Services, you will be integral in delivering the best service to our merchants. You will lead a voice or non-voice team of Senior Specialists, partnering with various departments to supervise the service operation and provide excellent and efficient service. This role offers the opportunity to interact, educate, and support Relationship Managers and their clients, delivering superior service and quality. Your responsibilities will include delivering Service Excellence, Operational Controls, Compliance Adherence, overall Staff Readiness and Communication for your respective teams. You will also be involved in employee coaching & training, performance feedback, and employee development as part of your day-to-day responsibilities.
Job Responsibilities
.Monitor Chase Advanced Support Associates and Specialists activities and key performance indicators.
.Coach and develop Advanced Support Associates and Specialists for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results.
.Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency.
.Effectively leverage resources to monitor case aging, call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Advanced Support along with other departments, to increase productivity.
.Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Advanced Support is represented and to maintain procedural flow that functions homogeneously for all groups, and to ensure regulatory compliance issues are adequately addressed.
.Assist the Workforce Management group as warranted to coordinate employee scheduling and monitor daily schedule adherence.
.Assist with escalations and assist internal customers with questions and/or general support needs.
Required Qualifications, Skills and Capabilities