Senior Manager, Call Center Operations - Cebu

Director, Call Center Operations · For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. · We help people do more with their technology and stay connected on all of their de ...

Job Description · PRIMARY RESPONSIBILITIES: · Guest Service: The Service Center Supervisor is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Supervisor must ensure that all tasks perfor ...

Manager, Call Center Operations · For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. · We help people do more with their technology and stay connected on all of their dev ...

This role focuses on analyzing workforce data, developing dashboards and providing actionable insights to support strategic decision-making and performance optimization. · Analyze historical and real-time workforce data to identify trends gaps and performance opportunities. · Gen ...

Department · Commercial Centers Division · Employee Type · Probationary · The Chief Engineer is responsible for ensuring the smooth daily operation, maintenance, and repair of mall equipment and facilities. He/she also supports the Environmental, Health, & Safety (EHS) mandate. H ...

Job Description · General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, ...

Company Description · ACE Hardware, an affiliate of the SM Group of Companies, is a leading home hardware chain in the Philippines. Established in 1997 with its first store in SM Southmall, Las Piñas, the company is dedicated to providing the ultimate one-stop-shop for the latest ...

We are looking for passionate individuals who want to make an impact as Mall Operations Manager at AyalaMalls. · We re-define our malls with a visionary re-invention. · As a Mall Operations Manager, you will be responsible for financial and P&L management, operational management, ...

We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. · Evaluate calls emails and chats to ensure strict compliance with company standards and client policies. · Provide detailed constructive feedback a ...

TEAM LEADER · Location: IT Park, Cebu City · Employment Type: Full-time, Permanent · Work Setup: Onsite · Schedule: Day / Shifting · About the Company · Strategic Office Support Inc. is a growing organization committed to delivering operational excellence, safety, and people-cent ...

Company Description · The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Mala ...

Company Description · Edge Cloud Technology and Solutions is a Philippine-owned IT company specializing in delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and comprehensive IT Services. Headquartered in Cebu City, our state-of-the-art infrastructure i ...

Enable your future · At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable t ...

Company Description · Shang Properties, Inc. (SPI), established in 1987, is a premier property investment and development company in the Philippines, listed on the Philippine Stock Exchange since 1991. SPI specializes in office and retail leasing, as well as high-rise residential ...

IN-HOUSE TEAM LEAD · Job Mandate · Primarily responsible for managing a team of 10-15 Customer Service Officers that may be responsible for providing customer services through incoming calls, emails, personal messages in social media or fax messages. Monitors performance, provide ...

Company Description · Teviant, founded by renowned makeup artist Albert Kurniawan in November 2018, is a leading premium cosmetics brand with a vision of entering the global market. Known for its professional and high-quality products, Teviant offers cruelty-free cosmetics made i ...

About the Company · Levi & Korsinsky, LLP, a leading US-based law firm, is establishing its Delivery Center in Cebu. · About the Role · We are seeking an experienced Senior HR Generalist to support the firm's people operations during US business hours. This role is critical in en ...

This is a Customer Support Agents position that requires at least 1 year of extensive Email and/or Chat Support experience. The agent will handle inbound/outbound subscription calls, attend to billing concerns, resolve billing disputes and have strong written communication skills ...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. · Key Responsibilities · Develop and maintain accurate forecasting models ba ...

Job Description · Posted on · 20 February 2026 · We are currently looking for experienced Healthcare Support Representative to join our on-site operations. · Qualifications: · Proven experience in a contact center or customer service role · Medical Virtual Assistant (VA) experien ...