Supervisor, Workforce Management - Manila, National Capital Region

We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersI ...

Role: · Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). · Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat ...

· #BeMore · Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. · Work with the world's most loved brands and connect with inspiring, diverse people. ...

This senior individual contributor role owns forecasting,scheduling,quality assurance,and performance analytics for multiple lines of business. · You'll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, · guiding decisions that improve effi ...

We are changing the way people think about customer care. We need your help. We're seeking a Workforce Manager to direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · As Workforce Manager You Will…Work closely with Operatio ...

About the Job · The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business.  · As Senior Workforce Manager, You Will… · Be responsible for various functions including capacit ...

The Workforce Lead is responsible for managing outsourced warehouse manpower across multiple agencies. · Manage vendor selection, onboarding and performance evaluation. · Negotiate contracts and billing terms with agencies. · ...

· Workforce Operations Manager - Remote Position · Salary Range ₱80,000 – ₱100,000 per month · Description: · Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by delivering a customer focused experience and leveraging ...

Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus · We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operatio ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. This role ensures efficiency by balancing customer demand, operational targe ...

A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...

· Why Coda · Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. · We recently acquired Recharge, Europe's leading p ...

Job Description · Responsible for forecasting, tracking, real-time management, and capacity planning of assigned operations volume, including headcount requirements, shrinkage, attrition, and handle time analysis. · Forecasts seating requirements per Operations stream based on cu ...

· Enable your future · At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable ...

Job Description: · Requirements: · Responsible for forecasting, tracking, real-time management, and capacity planning of assigned operations volume, including headcount requirements, shrinkage, attrition, and handle time analysis. · Forecasts seating requirements per Operations s ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...

We're Hiring: Workforce ManagerAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. · ...

The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...

· Enable your future · At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable ...

A highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · Develop and manage staffing forecasts and schedules based on historical data, projected demand, and business needs. · Monit ...