Senior Manager – Process Improvement - Pampanga - E-Solutions

    E-Solutions
    E-Solutions Pampanga

    12 oras ang nakalipas

    ₱900,000 - ₱2,200,000 (PHP) bawat taon *
    Paglalarawan

    Location: Clark, Pampanga

    Work Setup: Hybrid

    Schedule: Shifting Schedule

    Salary Package: Up to Php 180,000

    About the Role

    We are seeking a highly experienced Senior Manager for Process Improvement (Service Excellence) to drive innovation, operational efficiency, and continuous improvement across key business functions. This role is ideal for a strategic leader with strong expertise in BPO process optimization, particularly within Banking & Financial Services or Collections verticals, and a proven ability to deliver measurable business impact.

    Key Responsibilities

    • Lead end-to-end process improvement initiatives to enhance productivity, service quality, and customer satisfaction.
    • Identify operational performance gaps and implement data-driven strategies to optimize workflows.
    • Drive Lean Six Sigma methodologies and establish sustainable process governance frameworks.
    • Collaborate with cross-functional leaders to align operational improvements with overall business objectives.
    • Mentor and coach managers and teams on continuous improvement principles and best practices.
    • Oversee project execution, ensuring timelines, KPIs, and deliverables are met.
    • Partner closely with stakeholders across Banking, Financial Services, and Collections accounts to implement high-impact transformation initiatives.

    Qualifications

    • Six Sigma Greenbelt or Blackbelt Certification (Required).
    • At least 5 years of managerial experience within the BPO industry.
    • Strong experience handling Banking & Financial Services, Collections, Telco or Media accounts.
    • Hands-on experience in Process Improvement within a BPO setting.
    • Proven track record in leading transformation, optimization, or operational excellence projects.
    • Strong analytical skills with excellent communication and stakeholder management abilities.

    Working Conditions

    • Must be willing to work on a shifting and flexible schedule.
    • Willing to work onsite/hybrid in Clark, Pampanga.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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