- Design and develop documentation for anything not currently documented in your work domain
- Share your knowledge in areas of expertise or proficiency
- Assist and liaise with customers to ensure service continuity while providing a great client experience
- Perform Move/Add/Change (MAC) operations for clients utilizing the network (e.g. provisioning and changing port speeds, etc
- Implementation of network changes, upgrades, updates, optimizations including hardware and software upgrades where required outside of business hours
- Assist with faults and outage scenarios as required by Incident Controller (IC)
- Assist in ensuring the high speed of customer activations
- Maintain a professional manner in dealing with clients while complying with company procedure and policies
- Monitor and maintain network infrastructure and application services, where required on a shift basis
- Perform fault diagnosis for infrastructure and application services where appropriate
- Raise issues with appropriate contracts for faults, outages or other problems or issues according to procedure
- Assist in developing and improving procedures for network operations and application services
- Work to improve or retain high network uptimes to support operational goals of 99.99%
- Liaise with and manage upstream providers or external vendors
- Take ownership for customer tickets and issues to ensure the company is doing all it can for its customers (incident management)
- Provide shift reports and ensure NOC is staffed
- Take part in root cause analyses and issue debriefing (problem management)
- Bachelor's Degree in Computer Science, Engineering or related area
- 2 + years' of experience with network administration or general IT
- Solid understanding of IP networking fundamentals (do you know a MAC from an ARP)
- Strong oral and written English communication skills
- A huge drive to learn and grow as an engineer
- Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
- Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
- Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
- Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
- Experience working with a large, operational IP network
- Experience working in a customer support team or environment
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Network Engineer II
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Atos Central Visayas, PilipinasAre you passionate about solving complex challenges on a global scale We're on the lookout for a talented Network Engineer II - DCLAN to join our team · This is a Tier 2 Engineer core support for the client network with responsibility for resolving 80% of incidents in the product ...
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Network Design Engineer
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
CallTek Central Visayas, PilipinasRequirements · Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. · Minimum of 3 years of experience in network engineering, with a focus on drawing schematics for wiring and cabling and using echo planning tools for Wi-Fi coverage or ...
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Systems Security Engineer-Network Security Engineer
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Teradyne Central Visayas, PilipinasJoin Our Team as a Network Security Engineer · Are you an experienced network security professional with a passion for tackling complex challenges and driving platform maturity Are you seeking a role where you can serve as a mentor and escalation point for a dedicated team of Sec ...
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Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
Aickman & Greene Central Visayas, Philippines, Pilipinas Buong orasRole Description · This is a full-time on-site role for an IT Director located in Cebu. The IT Director will be responsible for IT management, IT operations, network security, IT strategy, and information technology. The IT Director will work closely with the senior management te ...
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Dev Ops Engineer
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
LegalMatch Central Visayas, PilipinasAs a DevOps Engineer, your role is to support and maintain the company's internal and production systems. You'll assist with release management, automation tasks, system maintenance, and security and configuration activities. In essence, you'll serve as a build, deployment, and i ...
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Sr. Cloud Engineer
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Boldr Central Visayas, Pilipinas Buong orasA LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world · We are a global team, united by our desire to connect diverse people with commo ...
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Technical Support Specialist
Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
NUSTAR Resort Central Visayas, Philippines, Pilipinas Buong orasDepartment · Service Delivery · Employee Type · Probationary · Position Description · Job Responsibilities:Perform basic computer troubleshooting on client's workstations. · Provide first-level technical support and preliminary investigation for customer issues and service reques ...
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Network Support Specialist
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
QUESS PHILIPPINES CORPORATION Central Visayas, PilipinasJob Duties · Design, specify and develop project scopes for local and wide area network and equipment upgrades. · Diagnose and troubleshoot network problems over the telephone to determine the source of the problem. · Provide level 2 and 3 technical analysis to clients to include ...
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QA Lead AutomationEngineer
Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
Seva Development Central Visayas, Philippines, Pilipinas Buong orasWe hire development and testing experts for small and medium SAAS companies around the world. · Our client is a venture-backed startup building the world's largest sports network from the ground up. In 2023, they live streamed over 400,000 youth basketball, volleyball, soccer and ...
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Network Architect
Natagpuan sa: Trabajos diarios PH C2 - 22 oras ang nakalipas
Dempsey Cebu, PilipinasDuties and Responsibilities: · - Planning and implementation of the network design (in consideration of the infra requirements, network security · protocols). · - Conducts research on new technologies and solutions, and creates proposals. · Education / Experience / Skill / Traini ...
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Active Directory Specialist
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
City Savings Bank Central Visayas, PilipinasMonitors and administers corporate security devices and applications including, but not limited to, Active Directory, Firewalls, Proxy Appliances, SIEM, Domain Controller, DNS, Cloud Infra, Google Workspace, etc. · Graduate of BS Computer Science, Computer Engineering BS IT or ot ...
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Software Engineer
Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
NCR Atleos Central Visayas, Philippines, Pilipinas Buong orasAbout NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ...
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Tier 1 Support Technician
Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
Netrix Global Central Visayas, Philippines, Pilipinas Buong orasAbout The Opportunity · Netrix Global is seeking a Tier 1 Support Technician is responsible for intaking Netrix Global customers phone calls, emailed incidents, and service requests. Performing initial assessments of alerts and escalating per customer procedures will be required. ...
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Alignment Engineer
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Intelligent Technical Solutions (ITS) Central Visayas, PilipinasJob Description · As an Alignment Engineer at Intelligent Technical Solutions, you are expected to perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards ...
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Cybersecurity Analyst
Natagpuan sa: Trabajos diarios PH C2 - 22 oras ang nakalipas
Dempsey Cebu, PilipinasDuties and Responsibilities: · - An IT security professional capable of design, implementation, and maintenance of the security systems for a · network and IT infrastructure. · Education / Experience / Skill / Training Required: · • Graduate of any 4 or 5-year course related to s ...
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Cloud Engineer
Natagpuan sa: Trabajos diarios PH C2 - 22 oras ang nakalipas
Dempsey Cebu, PilipinasDuties and Responsibilities: · - Responsible for the deployment, debugging, and execution of initiatives related to cloud computing · - design, develop, and maintain cloud-based systems, ensuring efficient data storage and adherence to security · policies · - expected to interact ...
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Senior Analyst
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Nagarro Central Visayas, PilipinasCompany Description · We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world ...
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Voice Technical Support Representative
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Bold Business Central Visayas, PilipinasLooking for an exciting career in telecom Our client is looking for talented telco supports to join their team: · We are Bold Business, a US-based leading solutions company in the telecommunications industry. We are always on the lookout for talented individuals to join our team. ...
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Data Integration Engineer
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Boldr Eastern Visayas, PilipinasA LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world · We are a global team, united by our desire to connect diverse people with commo ...
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Customer Service Head
Natagpuan sa: Foundit PH A2 - 18 oras ang nakalipas
Lennor Metier Consulting Philippines, Central Visayas, Pilipinas Buong orasDon't Miss Out this Job Opportunity · We are urgently recruiting for a Customer Service Head. The role will be responsible for overseeing all aspects of customer service operations, including managing a team of representatives, developing and implementing service strategies, and ...
ISP Network Engineer - Central Visayas, Pilipinas - RISE Internet
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Paglalarawan
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
About The Job
The RISE Group mission is to accelerate internet in the Philippines, and our Network Engineers are a key part of that mission. They build and maintain our world class domestic and international networks (including the largest open IX in the Philippines - ) while ensuring our business and wholesale customers get fast, highly technical support when they need it. As we are growing quickly, we are seeking both junior and intermediate level candidates to join our team and become a core part of improving connectivity in the Philippines.
Duties and responsibilities
Our network team is on a mission to deliver fast and reliable data services while providing a remarkable experience to customers both external and internal.
We achieve this by ensuring we have balanced our available capacity and connections so they are never congested. You can see a map to check the real-time performance of our networks. We continuously optimize our network to reduce downtime and increase speed; and optimize our systems to ensure network visibility and effective management.
We hold ourselves accountable in our commitment to our customers, by being responsive to their concerns and transparent with our performance.
We use automation wherever possible, to ensure consistent, high quality implementations, as we respond and operate in a highly dynamic environment.
Our network is heavily based on Juniper routers and switches, running MPLS with RSVP and BGP, and we peer densely to ensure we have control over our traffic. We also operate GetaFIX, the second open internet exchange in the Philippines, which is part of our dedication to improving the internet not just for RISE customers, but for the rest of the country as well.
You will be working with a diverse team of skilled engineers, some have started their careers with RISE and others who have many years of experience both locally and abroad. We focus on having a supportive environment and ensuring all team members receive experience across a broad range of tasks - the better they know the network, the better they can support our customers.
Hiring process
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
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