Dispatch Specialist - Philippines - InsideOut

    InsideOut
    InsideOut Philippines

    1 araw ang nakalipas

    ₱180,000 - ₱420,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

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    Dispatch Specialist

    - Job ID: LAMTIA9

    - Industry: Professional Cleaning

    - Location: PH

    - Hours: Monday–Friday, 8:00AM – 5:00PM EST

    - Pay Rate: $1000/month

    - Target Start: ASAP

    About the Client

    • The leading property services provider for short-term rentals in Sevier County, Tennessee
    • Supporting 600+ properties and partnering with 239 property managers
    • Backed by a dedicated team of 40–45 cleaners, inspectors, and maintenance staff
    • Delivers exceptional cleaning and maintenance services tailored to vacation property owners
    • Known for reliability and innovation — ensuring properties are always guest-ready and setting the regional standard for quality

    Primary Responsibilities

    Dispatch Operations

    • Handle after-hours emergency calls (inbound/outbound)
    • Schedule and manage appointments for cleaning and maintenance tasks
    • Sync bookings and calendars with the Resort Cleaning software

    Administrative Support

    • Check payroll for housekeepers and inspectors
    • Follow up on subtasks and ensure timely completion
    • Generate reports (cleaning, deep cleans, pet hair audits, etc.)
    • Maintain and audit spreadsheets and filters for accuracy

    Customer & Team Communication

    • Respond to maintenance department phone calls and inquiries
    • Provide support via Slack to field staff and team members
    • Upsell additional services to property managers when appropriate

    Marketing Assistance (if required)

    • Assist with outreach and campaign coordination

    Qualifications

    Required Skills

    • Excellent computer proficiency and ability to adapt to new software
    • Strong organizational skills and attention to detail
    • Effective communication skills
    • Ability to handle high-pressure situations during after-hours emergencies

    Technical Tools

    • ResortCleaning
    • Evolve
    • HubSpot
    • Aircall
    • Slack
    • Excel / Google Sheets

    Technical Requirements

    • Reliable high-speed internet connection
    • Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet

    Preferred Experience

    • Familiarity with short-term rental operations or property services
    • Previous experience in dispatch, administrative support, or customer service
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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