AI & Digital Transformation Manager - Metro Manila - TELUS Digital

    TELUS Digital
    TELUS Digital Metro Manila

    3 araw ang nakalipas

    Teknolohiya / Internet
    Paglalarawan
    • Partner with executive leadership to develop and implement AI, digital transformation, and CX strategies in XXXX that align with TELUS Digital's global goals
    • Contribute to TELUS Digital's CX clients and their operations by building teams focused on identifying impactful opportunities to leverage AI and improve key metrics, drive revenue growth, or reduce operational costs.
    • Maintain consistent communication with project leads to monitor progress on deliverables with the goals of exceptional program execution, client satisfaction, retention, and expansion
    • Successfully build, allocate, and scale project teams to identify and deliver opportunities, while meeting and exceeding client expectations
    • Proactively plan and forecast headcount based on incoming demand, along with the existing capacity and capabilities of the team
    • Advise and oversee hiring success in XXXX, including evaluation and selection processes, headcount planning, compensation, and talent market analysis
    • Support HR-related functions to include onboarding, new hire training, performance management, employee benefits, terminations, and offboarding
    • Coach people leaders and individual contributors around performance management, professional growth and development, delivering feedback, and short/long-term goal setting
    • Foster TELUS Digital Solution's core values and culture of continuous innovation and collaboration across teams
    • Identify gaps in knowledge within the current workforce to plan Learning & Development programs to up-skill and reskill teams to tackle the ever-changing technical challenges of our clients
    • Create internal programs for employee engagement and retention that resonate with teams

    Qualifications

    • 8+ years of experience leading business and people operations in growing companies (strong preference for candidates with consulting and/or agency experience with a variety of clients and industries)
    • Great understanding of the AI & GenAI market space and innovations, staying abreast of emerging products and solutions, and leveraging them to deliver impact for clients and partners
    • Experience applying operational leadership principles and business concepts in a technology-focused company
    • Experience communicating across multi-disciplinary teams to align strategy and vision
    • Experience collaborating with people operations, e.g., Human Resources, Talent Acquisition, Talent Management, and/or Learning & Development for an industry with a competitive talent market
    • Proven track record of growing and scaling teams to meet business demands
    • Experience with project estimation, planning, and resource allocation for custom software products or projects
    • Track record of building and executing programs around social impact, early talent, or L&D at a company-wide level
    • Experience leading and managing on-site team members and globally distributed teams, with a focus on employee engagement and satisfaction
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