- Workforce Real Time Analyst
- Workforce Scheduler
- Workforce Manager
- Workforce Team Lead
- Manage performance of a team comprised of a Scheduler and Workforce Analysts
- Roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis
- Forecast resource requirements and create a seat capacity planning
- Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
- Create and maintain meaningful dashboards and reports
- Must have at least 1-3 years of experience as a Workforce Supervisor
- Must have experience in handling a team of leads and workforce analysts
- Ability to properly handle escalated complaints and diffuse conflict
- Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team
- Ability to operate within a challenging and fast-paced environment
- Ability to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate time frame
- Able to embrace change within the account, team and management
- Determined leader and can motivate the team to perform
- Approachable and exudes patience when asked for guidance
- Contribute to employee life cycle decisions by communicating with Manager regarding status of employee's performance or any issues that could result in performance plans or disciplinary action
- Schedule: Shifting
- Work set up: Onsite
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Free Parking Passes
- Accessible location
- HMO (Free dependent)
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
- Please complete this application form:
- Send a message to Yana)
- For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
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Workforce Management Team Lead with signing bonus - Taguig, Philippines, Pilipinas - iOPEX Technologies Philippines Inc.
Paglalarawan
Looking for a new challenge Join a company where YOU matterWe are looking for awesome Workforce Management professionals who wants to join our growing # team
Responsibilities:
Requirements:
Our people enjoy some amazing perks, check out a few below:
Interested Here are ways to reach us: