Trabaho
>
Taguig

    WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus - Taguig, Pilipinas - iOPEX Technologies Philippines Inc.

    iOPEX Technologies Philippines Inc.
    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    2 araw ang nakalipas

    Default job background
    Paglalarawan
    Showcase your talents. Create your success story with us

    We are looking for awesome Workforce Management professionals who wants to join our growing # team

    • Workforce Real Time Analyst
    • Workforce Scheduler
    • Workforce Manager
    • Workforce Team Lead

    WFM Real Time Analyst/Scheduler

    As A Real time Analyst you will manage and ensure that the service level agreements for various programs are met. You will oversee the call volume, daily attendance, and program break schedules. Assist with creation if metrics and targets for services continuously monitor and record statuses of the workforce, showing which agents are on the phone and which are not in such a quick manner so that action can be taken immediately.

    Responsibilities:

    • Real Time Queue and Service Level Management
    • Facilitates monitoring of various programs assigned to him/her. i. Ensures that interval and day wise service levels are met through off the phone activity and break management. ii. Maintains AHT updates and regularly flags defaulters. iii. Engages with Operations to inform of current queue status and what they need to do to mitigate service level shortfall. b. Provides break and OTP schedules to Operations
    • Reporting Management
    • Facilitates interval and day end reporting for various programs b. Ensures that attendance reporting is current at all times
    • Maintains Timekeeping tool
    • Facilitates upload of employee schedules into the timekeeping system b. Facilitates corrections/amendments to scheduling information c. Generates compliance reports and other reports coming from the timekeeping system

    Requirements

    Requirements:

    • Has general knowledge of Service Level, Occupancy and Capacity
    • Has experience in dealing with Operations Personnel at various levels in terms of real time schedule management
    • Advanced skills using Microsoft Excel: Formatting/Conditional Formatting, Logical (IF) Functions, Mathematical Operations, References and Lookups, Pivot Tables, Graphs
    • Ability to prioritize and meet tight deadlines
    • Analytical with attention to detail
    • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
    • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
    • Excellent English communication, listening skills, and Proven ability to build relationships quickly
    • Has above average grasp of Mathematical and Statistical concepts
    • Must be amenable to work onsite and can also do work from home set up should the need arise
    • Willingness to work on a graveyard/night shift schedule in Bonifacio Global City, Taguig City

    Other Details:

    • Schedule: Shifting
    • Work set up: Onsite
    • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

    What's in it for you

    Our people enjoy some amazing perks, check out a few below:

    • Competitive salary package
    • Exciting employee engagement activities
    • Stability (Continuously getting pioneer accounts)
    • Learning sessions every week
    • Fast career growth
    • Accessible location
    • HMO
    • Leave credits/Leave conversions
    • Night differential
    • Uncapped annual appraisal
    • 2 days off

    And most importantly, you'll be part of a growing company with dynamic and engaging team.

    Interested Here are ways to reach us:

    • Application Form:
    • Send a message to Yana)
    • For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
  • Neksjob Philippines

    3OK Signing Bonus

    1 araw ang nakalipas

    Neksjob Philippines Philippines, Quezon City, Pilipinas Buong oras

    Customer Service Associate | 30K Signing Bonus · Locations: Cubao, Quezon City · Duties / Responsibilities · Responsible for providing customer service support according to the scope of work and service level requirements. · Ensuring call quality and quantitative standards are ob ...

  • iOPEX Technologies Philippines Inc.

    HR - Employee Relations Specialist | with Signing bonus

    2 araw ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong oras

    Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...

  • iOPEX Technologies Philippines Inc.

    HR - Employee Engagement Specialist | with signing bonus

    6 oras ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...

  • iOPEX Technologies Philippines Inc.

    HR - Employee Engagement Specialist | with signing bonus

    1 araw ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong oras

    Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...

  • iOPEX Technologies Philippines Inc.

    HR - Employee Relations Specialist | with Signing bonus

    6 oras ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...

  • iOPEX Technologies Philippines Inc.

    Workforce Management Team Lead with signing bonus

    6 oras ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    Looking for a new challenge Join a company where YOU matter · We are looking for awesome Workforce Management professionals who wants to join our growing # teamWorkforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · We are looking for an awes ...

  • Neksjob

    Join Now 45K Sign-on Bonus

    1 linggo ang nakalipas

    Neksjob Quezon City, Pilipinas

    Handling inbound calls professionally. · Assisting customers with inquiries and concerns. · Identifying and resolving problems or complaints. · Escalating complex issues as needed. · Adhering to policies and guidelines for communication. · Handling multiple calls and managing cal ...

  • Gratitude Philippines

    Customer Service Representative Cubao With 30k Signing Bonus

    1 araw ang nakalipas

    Gratitude Philippines Cubao Quezon City, Pilipinas

    CSR - Virgin Media · SHS Grad with 6mos BPO exp · HS Grad and any college level with 1yr BPO exp · Amenable to WORK ON SITE (Cubao, Quezon City) · Willing to work on shifting schedule · Willing to work with Queue management · With 30k Signing Bonus (if they will start ASAP until ...

  • Neksjob

    Customer Service Agent With 30k Signing Bonus

    1 araw ang nakalipas

    Neksjob Quezon City, Pilipinas Contract

    "Customer Service Agent / With 30k Signing Bonus CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care ...

  • STACKph

    CSR - Travel Account (45k Sign On Bonus)

    1 araw ang nakalipas

    STACKph Quezon City, Philippines, Pilipinas Buong oras

    Travel Account CAMPAIGN · Qualifications · At least 6 months travel account experience · Good to Above Communication skills · Amenable to Work onsite · Salary Range: 24k- 30k · HeadCount: 40 · Start Date: Feb 28, 2024 · Completed 2 years in college · ...

  • Gratitude Philippines

    Customer Service Representative Cubao With 30k Signing Bonus

    1 araw ang nakalipas

    Gratitude Philippines Quezon City, Pilipinas Buong oras

    CSR - Virgin MediaSHS Grad with 6mos BPO expHS Grad and any college level with 1yr BPO expAmenable to WORK ON SITE (Cubao, Quezon City)Willing to work on shifting scheduleWilling to work with Queue managementWith 30k Signing Bonus (if they will start ASAP until March 20; only und ...

  • RSD Human Resources Management Consultancy

    Team Lead

    6 araw ang nakalipas

    RSD Human Resources Management Consultancy TAGUIG, Pilipinas

    License · -PRN · Certificate/Credentials · - "With CCS/CIC/CPC Coding Certification · (IP/Risk Adjustment/Home Health)" · Yrs of experience · -At least 6 months to 2 years of TL/Coding experience or relevant expertise · Php 50K-65K monthly package · SIGNING BONUS · 100,000 ...

  • RSD Human Resources Management Consultancy

    Quality Assurance Specialist

    6 araw ang nakalipas

    RSD Human Resources Management Consultancy TAGUIG, Pilipinas

    license; -PRN · Certificate/Credentials · -"With CCS/CIC/CPC/ED/Home Health/SDS/Profee Coding Certification · (IP/SDS/HH/ED/Profee)" · Yrs of experience · -At least 6 months to 2 years of QA/Coding experience or relevant expertise · Php 45K-60K monthly package · SIGNING BONUS: · ...

  • RSD Human Resources Management Consultancy

    Training Specialist

    3 araw ang nakalipas

    RSD Human Resources Management Consultancy Taguig, Pilipinas

    LicensePRN · Certificate/CredentialsWith CCS/CIC/CPC/BHHC Coding Certification · (IP/OP ED/Profee) · Yrs of experienceAt least 6 months to 2 years of Training/Clinical Instructor/Coding experience or relevant expertise · Php 50K-60K monthly package · SIGNING BONUS · IP - 100,000 ...

  • RSD Human Resources Management Consultancy

    Quality Assurance Specialist

    6 araw ang nakalipas

    RSD Human Resources Management Consultancy Taguig, Pilipinas Buong oras

    license; -PRNCertificate/Credentials-"With CCS/CIC/CPC/ED/Home Health/SDS/Profee Coding Certification(IP/SDS/HH/ED/Profee)"Yrs of experience-At least 6 months to 2 years of QA/Coding experience or relevant expertisePhp 45K-60K monthly package SIGNING BONUS: IP/SDS/OBS - 100,000 ...

  • Shearwater CPO® - Home of Clinicians

    PH Registered Nurses

    3 araw ang nakalipas

    Shearwater CPO® - Home of Clinicians Taguig, Pilipinas Buong oras

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careers · Available Site: Taguig · Our Clinicians & Associates advocates for better patient care while enjoying these benefits: · HMO on Day 1 with 2 Dependents upon regul ...

  • Metacom Careers

    Occupational Health Nurse

    2 araw ang nakalipas

    Metacom Careers Taguig, Pilipinas

    Fresh graduates of BS Nursing or with no clinical experience are accepted · Job Responsibility: · Conduct health assessments, screenings, and physical examinations as required. · Provide first aid and emergency care to employees as needed. · Maintain health records and confidenti ...

  • Asia Select Inc.

    HCM Senior Consultant Employee Central Payroll

    1 linggo ang nakalipas

    Asia Select Inc. Taguig, Pilipinas Buong oras

    Job Description · KEY RESPONSIBILITY · Lead end-to-end implementations. The ideal candidate will play a pivotal role in helping our clients streamline their HR processes, enhance workforce management, and maximize the capabilities of SuccessFactors Employee Central Payroll. · You ...

  • iOPEX Technologies Philippines Inc.

    HR Senior Employee Engagement Specialist

    3 araw ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong oras

    Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...

  • iOPEX Technologies Philippines Inc.

    Assistant Manager

    1 araw ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong oras

    Join iOPEX Technologies, a company where YOU matter · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior Employee Relations Specialist · Employee ...