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    Application Support Engineer Level 3 - Manila, Philippines, Pilipinas - TechJobAsia

    TechJobAsia
    TechJobAsia Manila, Philippines, Pilipinas

    6 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Office Location: Manila

    Duties and Responsibilities:

    • Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve. Handling escalated customer support requests that require in-depth technical knowledge.
    • Troubleshooting complex technical issues by analyzing logs, providing root cause analysis, collaborating with internal teams, and coordinating with external vendors if needed, ensuring timely resolution and minimizing impact on operations.
    • Reviewing and executing change releases into production environment and work closely with business stakeholders, application developers, infrastructure teams and QA teams to minimize change related incidents.
    • Leading with systems integrations / upgrades and change deployments
    • Providing technical suggestions and advise to other Support Engineers.
    • Documenting system configurations, workflows, and procedures to ensure accurate system maintenance and support processes.
    • Proactively identify areas for improvement in system workflows, operational processes, and system performance. Automating recurring workaround and reports. Implementing new technologies or methodologies to enhance support efficiency.
    • Staying up-to-date with market trends, industry best practices, and emerging technologies to provide informed support and contribute to system enhancements.
    • Delivering regular and customized training to teams within the business.
    • Developing reports for teams across the business.
    • Flexible with Morning and Mid-shift rotation. On-call L3 Support. (Rotation)

    Requirements:

    • Minimum of 3 years' experience in a Level 3 Application Support role or similar senior role.
    • Experience with an environment that follows ITIL framework.
    • Experience with Change and Problem Management.
    • Strong analytical and problem-solving skills, with the ability to address complex technical issues.
    • Experience with investigating java-based or in-house applications in code level.
    • Ability to learn and master application in SME level.
    • Written and verbal communication skills.
    • Working knowledge of Windows and Linux operating systems, investigating logs.
    • Working knowledge of Cloud Infrastructure like AWS, Azure.
    • Working knowledge of MSSQL or MongoDB.
    • API support experience, testing of API requests and investigating when there's an error.
    • Experience with TLS, certificate, and configuration change.
    • Knowledge with Python scripting.
    • Experience with supporting mobile application is a plus. (optional)
    • Experience with Java spring boot is a plus. (optional)
    • Salesforce Marketing Cloud experience is a plus. (optional)
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