Team Leader - Clark Freeport and Special Economic Zone, Central Luzon
5 araw ang nakalipas

Job summary
Manage team performance on customer experience metrics through call listening and behavioral coaching.
+- Coaching compliance inclusive of RCAs and action plans.
Weekly audit requirement and call scrubbings
Team attendance infractions insights thru internal Sutherland attendance tool
Qualifications
- At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial background
- Be able to work in MS Office
- Be able to work in a fast-paced environment
Paglalarawan ng trabaho
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