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    Customer Service Officer - Philippines, Pilipinas - SM Investments

    SM Investments
    SM Investments Philippines, Pilipinas

    Natagpuan sa: Foundit PH A2 - 23 oras ang nakalipas

    Default job background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    General Duties

    Responsible in the proper and timely handling of daily frontline transactions.

    Detailed Duties


    DUTIES AND RESPONSIBILITIES
    1. Handle special accounts and escalated concerns from the Supervisors
    2. Coordinate with other concerned units in resolving clients concerns and escalate critical issues to CCC Manager or CSDH
    3. Monitor client's queuing and Frontline's aux's status
    4. Co-administer the Customer Service Queuing system by reporting system issues encountered
    5. Extracting reports from the Queuing system for better analysis of team's performance and process improvement.
    6. Facilitate training for newly hired staff
    7. Prepare, request and ensure availability of equipment and system access needed by the newly hired
    8. Facilitate and conduct team meetings/training/refresher course on the process and policies with the CCC Manager
    9. Develop activities to recognize Team's good performance i.e. reward system
    10. Be abreast with all organization's products, service, procedures and guidelines
    11. Ensure 100% accuracy of all encoded information in the system, as authorized
    12. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
    13. Keep herself sound, dress and act as professional, at all times
    14.

    Perform other duties and functions as may be required by the CCC Manager or CSDH

    Professional Eligibility

    N/A

    Skills

    1.

    Integrity and Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction with sound moral and strong ethical principles at work
    2. Communication - Above average oral and written communication skills ability to use positive language to steer a conversation toward a positive outcome exudes confidence when interacting with clients
    3. Emotional Balance - Patient can deal with stress and pressure ability to maintain emotional balance and self-control to face various situations/types of clients confidently and successfully
    5. Empathy - ability to look at a situation through the eyes of a customer and enable to provide the highest
    degree of service
    6. Good comprehension and analytical skills- ability to understand and process information towards
    resolution of concerns
    7. Good decision making ability to work independently and make decisions that balance the interests of the
    Company and the Customer
    8.

    Flexibility - ability to adapt to situations, improvise and shift strategies to meet different types of challenges

    Education

    Must be at least a bachelor's degree holder

    Experience

    .

    Candidate must have at least 2-3 years relevant experience focusing on Customer Service or Assistant Manager role
    . Working experience in the real estate industry is a plus

    Responsibility

    .. Transfer of Michael Ian Chalan from CSD to PD effective March 10, 2022..


    DUTIES AND RESPONSIBILITIES
    1. Handle special accounts and escalated concerns from the Supervisors
    2. Coordinate with other concerned units in resolving clients concerns and escalate critical issues to CCC Manager or CSDH
    3. Monitor client's queuing and Frontline's aux's status
    4. Co-administer the Customer Service Queuing system by reporting system issues encountered
    5. Extracting reports from the Queuing system for better analysis of team's performance and process improvement.
    6. Facilitate training for newly hired staff
    7. Prepare, request and ensure availability of equipment and system access needed by the newly hired
    8. Facilitate and conduct team meetings/training/refresher course on the process and policies with the CCC Manager
    9. Develop activities to recognize Team's good performance i.e. reward system
    10. Be abreast with all organization's products, service, procedures and guidelines
    11. Ensure 100% accuracy of all encoded information in the system, as authorized
    12. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
    13. Keep herself sound, dress and act as professional, at all times
    14. Perform other duties and functions as may be required by the CCC Manager or CSDH
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