Assistant Manager – Product Control - Taguig - Concentrix

    Concentrix
    Concentrix Taguig

    1 araw ang nakalipas

    Teknolohiya / Internet
    Paglalarawan
    • Associate's degree in related field with two to four years of relevant experience preferred
    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
    • Work well under pressure and follow through on items to completion
    • Strong communication skills, both written and verbal
    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
    • Ability to mentor, coach and provide direction to a team of employees
    • Willingness to work a flexible schedule
    • Onsite setup for BGC site.
    • With atleast 1 year Team Leader experience.

    Essential Functions/Core Responsibilities

    • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
    • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
    • Communicate expectations to employees and provide timely updates
    • Provide subject matter expertise in handling escalated customer calls as needed
    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
    • Stay current on internal work processes, policies and procedures. Attend required manager development training
    • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
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