Quality Analyst - Philippines

Title: Quality Analyst · Essential Duties and Responsibilities · Monitor, evaluate and score calls against established quality assurance instruments and standards · Review, evaluate, and score open and closed customer issues tickets against established quality assurance instru ...

Urgently hiring for one of our direct clients in the Philippines. · ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data. · Responsibilities · Regularly send standardized reporting templates and formats for various stakeholders. · Ensure data accuracy and integrity in ...

· Role Overview · Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · Ability to analyze large amounts of data and draw ...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer exper ...

Monitoring of Calls – 15-30 calls per day · Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities · Input data pertinent to quality measurement database systems for capturing, analyz ...

Who we are: · InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clie ...

Should have knowledge in Service Desk and Infrastructure Support Operations. Should have analytical & reasoning skills. Ability to create Weekly & Monthly Quality reports/decks for the management review. Able to analyze large amounts of data and draw out meaningful, actionable su ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Audit the number of cases / calls as mandated by the client and track performance · Review calls/comp ...

We are seeking a detail-oriented and analytical Quality Analyst with experience supporting UK or US banking/financial services accounts within a BPO or shared services environment. The role is responsible for monitoring and evaluating customer interactions, ensuring compliance wi ...

+Job summary · Become part of a team that is passionate about making lives better. · +ResponsibilitiesCoordinate the activities of any applicable departments to ensure that all quality deadlines are met. · Support the efforts of senior management and operations. · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · We know your well-being and happiness are key to a long and successful career. · We are delighted to offer country specific benefits. ...

Data Quality Analyst  · Important Information · Location: HGC, Taguig · Experience: 3 – 7 years · Job Mode: Contract · Work Mode:  Hybrid · Job Summary · As a Data Quality Analyst you will be responsible for analyzing data, implementing automation processes, and leveraging your ...

Job Title: · Data Quality Analyst · Location: · Paco, Metro Manila, Philippines · Employment Type: · Fixed-Term / Contractual (with opportunity for regular employment subject to performance and company requirements) · About Us · TW & Company, Inc. is a nationwide distributor of t ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...

Discover your 100% YOU with MicroSourcing · Position: QA Analyst · Work setup & shift: · Work from Home | Nightshift · Why join MicroSourcing? · You'll Have · Competitive Rewards: · Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid ...