Team Lead - Philippines - ECLARO

    ECLARO
    ECLARO Philippines

    12 oras ang nakalipas

    ₱900,000 - ₱1,600,000 (PHP) bawat taon *
    Paglalarawan

    Join Us as a Team Lead – Customer Experience Specialist

    Location: Remote (Philippines)

    Company: ECLARO – an award-winning professional services firm with a global footprint

    At ECLARO, we don't just provide staffing solutions — we deliver the Right People to solve business challenges. Through innovation, automation, and process excellence, we empower our clients to succeed. Now, we're looking for a Team Lead to drive exceptional experiences for our dental practice clients and lead a high-performing Customer Experience (CX) team.

    What You'll Do:

    As a Team Lead, you'll guide, coach, and inspire a front-line team handling live chat, calls, and other client communications. You'll oversee daily operations, ensure top-notch customer interactions, and help your team achieve key performance goals. Your work will shape our CX strategy and make a real impact on clients and their patients.

    You will:

    • Lead and mentor a team of CX specialists, helping them deliver exceptional service to dental practices.
    • Own team performance metrics—productivity, quality, adherence—and provide actionable coaching.
    • Partner with QA and Workforce teams to optimize processes and resolve escalations efficiently.
    • Analyze data to identify bottlenecks, implement improvements, and enhance overall operations.
    • Develop and maintain SOPs for consistency, efficiency, and scalability.
    • Foster a positive, collaborative, and fun team culture that prioritizes both people and performance.

    What We're Looking For:

    • 2+ years in frontline customer service leadership, ideally in a startup or tech environment.
    • 1+ year of direct supervisory experience.
    • Proven track record of developing teams and improving performance.
    • Strong customer service skills with empathy and problem-solving abilities.
    • Comfortable with tech platforms; Zendesk experience is a plus.
    • Data-driven, proactive, and ready to roll up your sleeves in a fast-paced environment.

    Bonus Points If You Have:

    • Experience in healthcare, clinical settings, or the dental industry.
    • A sense of humor, positive attitude, and love for building engaging team cultures.

    Why ECLARO?

    • Work with a globally recognized, award-winning team.
    • Drive meaningful impact for our clients and their patients.
    • Grow your leadership and operational expertise in a supportive environment.

    Ready to lead a team that makes a difference every day? Apply now and help us deliver CX excellence

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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