BPO WFM - Taguig
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
We're looking for a Workforce Management RTA to keep our service levels on track and our teams in sync. · Monitor live queues, manage agent adherence, and make critical intraday calls. · Ensure staffing and service levels are within acceptable range. · ...
1 buwan ang nakalipas
Monitors real-time ACD work state of agents and ensures staffing and service levels are within acceptable range. · ...
1 buwan ang nakalipas
Showcase your talents. Create your success story with us We are looking for an awesome and talented Workforce Management professionals for our growing # WFM team. · ...
1 buwan ang nakalipas
· About the job: Process Specialist - WFM (Alabang) | Onsite · Qualifications: · Bachelor's degree graduate, any field. · 3 years of WFM experience, preferably in BPO/shared services. · Must also be exposed to scheduling, capacity planning, forecasting, and reporting. · Knowledg ...
1 linggo ang nakalipas
About the job: WFM Team Lead (Alabang) | Onsite · Key Qualifications: · Amenable to working in shifting schedules. · Amenable to working ONSITE in Alabang. · Able to start ASAP · Education and Other Requirements: · Minimum experience of 4 years with customer service and work ...
1 linggo ang nakalipas
· About the job: WFM Team Lead (Alabang) | Onsite · Key Qualifications: · Amenable to working in shifting schedules. · Amenable to working ONSITE in Alabang. · Able to start ASAP · Education and Other Requirements: · Minimum experience of 4 years with customer service and w ...
1 linggo ang nakalipas
About the job: WFM Team Lead (Alabang) | Onsite · Benefits: · HMO for Employee and 2 Dependents (On Day 1) · Quarterly performance bonus · Outstanding career development opportunities · 24 Leaves Annually · Key Qualifications: · Amenable to working in shifting schedules. · Amenab ...
4 araw ang nakalipas
MIS | Workforce Analyst | WFM | RTA | Healthcare BPO
Para lamang sa mga rehistradong miyembro
The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management pro ...
1 linggo ang nakalipas
Workforce & Quality Manager (BPO / Contact Center)
Para lamang sa mga rehistradong miyembro
We are seeking an experienced Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics for a global BPO operation. This role plays a critical part in optimizing staffing, improving forecasting accuracy, strengthening quality frameworks, ...
3 araw ang nakalipas
Workforce & Quality Manager (BPO / Contact Center)
Para lamang sa mga rehistradong miyembro
We are seeking an experienced Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics for a global BPO operation. This role plays a critical part in optimizing staffing, improving forecasting accuracy, strengthening quality frameworks, ...
3 araw ang nakalipas
Workforce Sr. Manager, Dayshift (180K monthly)
Para lamang sa mga rehistradong miyembro
Please apply directly in the Job Ad, and share your updated CV (w/ active contact details). I'll send you the JD in response to your intent to apply. · Role title: · Senior Manager · Type: · People Manager · Industry: · Shared Services - Customer Service ANZ · Dayshift, BGC Tagui ...
3 araw ang nakalipas
Workforce Sr. Manager, Dayshift (180K monthly)
Para lamang sa mga rehistradong miyembro
Please apply directly in the Job Ad, and share your updated CV (w/ active contact details). I'll send you the JD in response to your intent to apply. · Role title: Senior Manager · Type: People Manager · Industry: Shared Services - Customer Service ANZ · Dayshift, BGC Taguig · - ...
4 araw ang nakalipas
The Opportunity | Workforce Management Director · The Workforce Management (WFM) Director is responsible for overseeing and optimizing the workforce planning and management processes within the Business Process Outsourcing (BPO) industry. This role involves strategic planning, fo ...
1 linggo ang nakalipas
Manage capacity planning scheduling forecasting real time management and reporting coordinate with operations and departments monitor kpis achieve departmental requirements experience in wfm tools iex avaya variant blue pumpkin maintain data integrity own mis delivery for account ...
1 buwan ang nakalipas
The Opportunity | Workforce Management Director · The Workforce Management (WFM) Director is responsible for overseeing and optimizing the workforce planning and management processes within the Business Process Outsourcing (BPO) industry. · ...
2 linggo ang nakalipas
The WFM Team Lead will manage capacity planning scheduling forecasting real time management and reporting. They will coordinate with operations and various departments on a regular basis daily monitor required KPIs effectively ensure meet their targets manage ad-hoc requirements ...
1 buwan ang nakalipas
The Workforce Management (WFM) Director is responsible for overseeing and optimizing the workforce planning and management processes within the Business Process Outsourcing (BPO) industry. · This role involves strategic planning, forecasting, scheduling, and real-time management ...
2 linggo ang nakalipas
RTA/WFM (BGC Taguig) | Onsite (for pooling)
Para lamang sa mga rehistradong miyembro
· About the job: RTA/WFM (BGC Taguig) | Onsite · Qualifications: · Bachelor's degree graduate, any field. · 3 years of RTA/WFM experience, preferably in BPO/shared services. · Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting. · Knowledge with ...
6 araw ang nakalipas
Be part of a growing, people-first organization where data meets impact. · ...
1 buwan ang nakalipas
· Qualifications: · Bachelor's degree graduate, any field. · 3 years of RTA/WFM experience, preferably in BPO/Shared Services. · Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting · Knowledge with using WFM Scheduling tools (Verint, Genesys, IE ...
1 linggo ang nakalipas