Counter Service Supervisor - Roxas City, Pilipinas - SM Retail

Paglalarawan

• DAY OPERATIONS: Run the day to day activities of the department
• MANAGE CUSTOMER SERVICE STAFFMonitor attendance of all CS-B staff & manage absences by re assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
• CONSOLIDATE FEEDBACK FORMSConsolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
• MANAGE OPEXManage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
• MONITOR INVENTORY OF SUPPLIESMonitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
• MAINTAIN EQUIPMENTPlan repair & maintenance schedules & check proper handling of equipment/toolsQualifications:
• Candidate must possess at least Bachelor's/College Degree
• At least 3 Year(s) of working experience in the related field is required for this position.
• Strong communication skills and phone etiquette.

• Required Skill(s): Customer Service
• Basic computer skills (MS Office)
• Flexible to be assigned to work schedules supporting the retail operational hours
• Willing to be assigned to The SM Store - Roxas
• Full-time positions available