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Roxas City

    Counter Service Supervisor - Roxas City, Pilipinas - SM Retail

    SM Retail
    SM Retail Roxas City, Pilipinas

    Natagpuan sa: Trabajos diarios PH C2 - 3 araw ang nakalipas

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    Paglalarawan

    Job Description:
    OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department

    • MANAGE CUSTOMER SERVICE STAFF
    Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts

    • CONSOLIDATE FEEDBACK FORMS
    Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM

    • MANAGE OPEX
    Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items

    • MONITOR INVENTORY OF SUPPLIES
    Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time

    • MAINTAIN EQUIPMENT
    Plan repair & maintenance schedules & check proper handling of equipment/tools


    Qualifications:

    • Candidate must possess at least Bachelor's/College Degree
    • At least 3 Year(s) of working experience in the related field is required for this position.
    • Strong communication skills and phone etiquette. Required language(s): English, Filipino
    • Required Skill(s): Customer Service
    • Basic computer skills (MS Office)
    • Flexible to be assigned to work schedules supporting the retail operational hours
    • Willing to be assigned to The SM Store - Roxas
    • Full-time positions available
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