Quality Assurance Lead - Quezon City - HGS

    HGS
    HGS Quezon City

    5 araw ang nakalipas

    ₱900,000 - ₱1,500,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Quality Assurance Lead

    Duties and Responsibilities:

    • Ensures that the QA team meets the standards for monitoring in an objective fashion on all customer contact points (web, voice, e-mail, chat, SMS)
    • Monitors each team member's KPI's, incorporating personal observations, and use this data in coaching and counselling sessions toward improving performance and for development of team members.
    • Designs and implements reports to establish patterns and trends of quality issues as they may arise.
    • Able to provide a quantifiable data to all quality judgments that are made.
    • Conducts client presentations and lead calibration sessions.
    • Responsible in maintaining all QA documents and artifacts related to internal and external audits.

    Qualifications:

    • College degree, preferably in Management, Marketing, Psychology, or related fields
    • 2 years minimum call center and call monitoring experience
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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