- Work hands-on in the customer environment to execute migration, deployment, provisioning, decommissioning or other configuration tasks.
- Gain a deep understanding of your customer's environment and technical business needs.
- Help define milestones for your customer's intended use of JumpCloud when applicable.
- Develop and articulate a clear vision and plan to achieve those milestones.
- Partner with your designated customer(s) to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones.
- Confidently provide technical guidance to your designated customer(s) through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
- Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
- Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
- Escalate and reproduce issues in-house and respond in a timely manner.
- Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
- Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
- Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools.
- Consult, plan, and execute implementations of JumpCloud alongside other Professional Services engagements and projects as needed.
- Provide technical guidance to prospective customers and our Sales team as needed.
- A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software.
- 3 or more years experience in a prior Directory administrator, SaaS management or supportive IT role(s).
- Experience with the JumpCloud admin console or similar product.
- Deep technical expertise and a high aptitude in a customer-facing position.
- Strong change management process knowledge and experience.
- Project management, time management & planning skills.
- Strong oral and written communication skills.
- Possesses a logical approach to problem solving.
- Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments.
- Ability to travel on-site to customer locations.
- Administrating or supporting Medium-to-Large scale SMB environments & architecture
- Microsoft 365 and AzureAD experience
- Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
- Apple MDM, AD Device Management, AzureAD Connect, and Intune
- Experience using SIEM tools such as Wazuh, Datadog, Log360 etc
- Okta administrative experience or certification
- Google Workspace administrative experience
- AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
- Device Management - Knowledge in administering and deployment of Windows, macOS, iOS, Android and Linux Operating Systems
- LDAP administration, troubleshooting, and maintenance experience
- Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
- In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
- Scripting experience, PowerShell and Bash preferred
- User onboarding and offboarding
- Software systems setup and configuration experience
-
Solutions Consultant
6 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Manila, Philippines, Pilipinas Buong orasWork with a fast growing company · Be part of the pioneering team in the Philippines · About Our Client · The Largest Homegrown B2B SaaS Company in the Philippines · Job Description · Acquire and maintain a deep, technical understanding of co'smpany software. · Elicit client busi ...
-
Financial Solutions Consultant
6 araw ang nakalipas
FWD Life Insurance Corporation Metro Manila / NCR, Pilipinas Buong orasJob Summary: · As a Financial Solutions Consultant, you will act as an ambassador of FWD to the clients of our partnered bank by helping them celebrate living. Similarly, you will be involved in the implementation of strategic initiatives to build and maintain cordial business r ...
-
Financial Solutions Consultant
2 linggo ang nakalipas
Risewave Consulting, Inc. Manila, Pilipinas Buong orasAs a Financial Solutions Consultant, you will act as an ambassador of the company to the clients of our partnered bank by helping them celebrate living. Similarly, you will be involved in the implementation of strategic initiatives to build and maintain cordial business relations ...
-
Technical Solutions Consultant Intern
6 araw ang nakalipas
Finastra Manila, Philippines, Pilipinas Buong orasOverview · Finastra: Who are we · At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We're one of the world's largest FinTech's working w ...
-
Senior Transaction Solutions Consultant
2 linggo ang nakalipas
SiteMinder Manila, Pilipinas Buong orasAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...
-
Jr. Solutions Consultant
13 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. San Juan, PilipinasRequirements: · • A degree holder in any Computer related course · • Strong background in Virtualization technologies (specifically with VMWare) · • Working knowledge on Server & Enterprise Storage · • Minimum 2 years related experience in IT Consultancy, Product Research, Traini ...
-
Sr. Solutions Consultant
13 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. San Juan, PilipinasRequirements: · • A degree holder in any Computer related course · • Strong background in Virtualization technologies (specifically with VMWare) · • Working knowledge on Server & Enterprise Storage · • Minimum 4 years related experience in IT Consultancy, Product Research, Traini ...
-
Sr. Solutions Consultant
3 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. San Juan, Pilipinas Buong orasRequirements: · • A degree holder in any Computer related course · • Strong background in Virtualization technologies (specifically with VMWare) · • Working knowledge on Server & Enterprise Storage · • Minimum 4 years related experience in IT Consultancy, Product Research, Traini ...
-
Jr. Solutions Consultant
3 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. San Juan, Pilipinas Buong orasRequirements: · • A degree holder in any Computer related course · • Strong background in Virtualization technologies (specifically with VMWare) · • Working knowledge on Server & Enterprise Storage · • Minimum 2 years related experience in IT Consultancy, Product Research, Traini ...
-
financial solutions consultant
6 araw ang nakalipas
Polytechnic University of the Philippines Manila, Quezon City, Pilipinas Buong orasDescription: · As a Financial Solutions Consultant, you will act as an ambassador of FWD to the clients of our partnered bank by helping them celebrate living. Similarly, you will be involved in the implementation of strategic initiatives to build and maintain cordial business re ...
-
ServiceNow Solutions Consultant
5 araw ang nakalipas
Atticus Advisory Solutions Inc Pasig City, PilipinasWe are seeking a ServiceNow Solution Consultant to play a critical part in pre-sales solution discovery, client solution delivery, and positioning our company to deliver amazing business outcomes for our clients. As a Solution Consultant, you will be responsible for product demon ...
-
Senior IT Technical Solution Consultant
1 linggo ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 25 - 50%We are FIS. Our technology powers the world's economy and our teams bring innovation to life ...
-
Senior IT Technical Solution Consultant
1 linggo ang nakalipas
FIS Makati, Pilipinas Buong orasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 25 - 50%We are FIS. Our technology powers the worldu2019s economy and our teams bring innovation to ...
-
Product Consultant, Distribution Solutions
6 araw ang nakalipas
S&P Global Makati City, Pilipinas Paid WorkAbout the Role: · Grade Level (for internal use): · 07 · About the Role: Product Consultant, Distribution Solutions (Data Management Solutions-Finance) · The Team: · You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within ...
-
Technical Consultant – Technical Solution Manager
6 araw ang nakalipas
Encora Technologies Pte Ltd Makati City, Pilipinas Buong orasIs specialized in at least one application area and in integrating this application area with other functional areas of the solution. · Acts as coach in one or more project teams and monitors the technical side as well as the progress of the project. · Has in-depth knowledge of ...
-
SR Solutions Consultant/ Greenhills San Juan/ 45k-55k
1 araw ang nakalipas
Dempsey Resource Management Inc San Juan, Pilipinas Buong orasResponsibilities: · • Conducts product/solution presentation or demo · • Executes Proof of Concept (POC) and provides Scope of Work (SOW) based onrecommended solutions · • Works directly with the customers, account teams and solution architects to help plan anddesign optimal solu ...
-
Product Consultant, Distribution Solutions
6 araw ang nakalipas
S&P Global Taguig, Philippines, Pilipinas Buong orasAbout The Role · Grade Level (for internal use): · 07 · About the Role: Product Consultant, Distribution Solutions (Data Management Solutions-Finance) · The Team · You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within t ...
-
JR Solutions Consultant/ Greenhills San Juan/ 30k-35k
6 araw ang nakalipas
Dempsey Resource Management Inc San Juan, Pilipinas Buong orasResponsibilities: · • Conducts product/solution presentation or demo · • Executes Proof of Concept (POC) and provides Scope of Work (SOW) based onrecommended solutions · • Works directly with the customers, account teams and solution architects to help plan anddesign optimal solu ...
-
SR Solutions Consultant/ Greenhills San Juan/ 45k-55k
13 oras ang nakalipas
Dempsey Resource Management Inc San Juan, PilipinasResponsibilities: · • Conducts product/solution presentation or demo · • Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on · recommended solutions · • Works directly with the customers, account teams and solution architects to help plan and · design optima ...
-
JR Solutions Consultant/ Greenhills San Juan/ 30k-35k
13 oras ang nakalipas
Dempsey Resource Management Inc San Juan, Pilipinas Buong orasResponsibilities: · • Conducts product/solution presentation or demo · • Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on · recommended solutions · • Works directly with the customers, account teams and solution architects to help plan and · design optima ...
Solutions Consultant - Manila, Pilipinas - JumpCloud
Paglalarawan
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud helps IT teams and Managed Service Providers (MSPs) Make Work Happen by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
This role requires that you be on-site at a customer 4-5 days per week in Manila City Center.
About the Role
On-Site Solutions Consultants at JumpCloud will have the opportunity to work as a dedicated hands-on resource for a high value JumpCloud customer to ensure the customer's continued expansion and effective use of JumpCloud. The On-Site Solutions Consultant will develop a close partnership with their assigned customer to gain insight and operate at a high level to enhance their customer's experience with JumpCloud while overcoming potential technical hurdles and configuration challenges unique to the customer's environment and business needs. The On-Site Solutions Consultant will assist their customer with administrative functions of JumpCloud, and also use their exceptional technical knowledge to assist other JumpCloud teams with implementation projects and provide technical guidance to our sales team and prospects through occasional demonstrations and deep-dive conversations when appropriate.
We're looking for someone with excellent technical knowledge and strong IT administrative experience, who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate technical concepts in front of technical audiences.
In this position, you will:
We're looking for...
Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred:
This role requires that you be on-site at a customer 4-5 days per week. The Customer is located in Manila City Center. You are able to work remotely in Manila when not on-site with the customer.