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    Merchant Officer - Philippines, Central Visayas, Pilipinas - BDO Unibank

    BDO Unibank
    BDO Unibank Philippines, Central Visayas, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    MERCHANT OFFICER

    Duties and Responsibilities

    A. Team Management

    • Assist the Area Manager in managing Merchant Assistant and Agents.

    B. Sales Management Process

    • Sales and Service Call

    -Establish relationship with the clients to grow business volumes and improve profitability

    -Gather information with regard to the activities of the competitors & other card companies.

    -Perform merchant servicing including POS/EDC terminals, supplies, reimbursement issues, etc.

    C. Sales Generation and Relationship Management

    • Identify potential merchants within the assigned area and pre-qualifies applications which may require ocular inspection.
    • Make an actual sales presentation and explains to potential clients the nature of our Visa/MasterCard/JCB/American Express/CUP/Diners/Debit acquisition business and the services that the Company offers.
    • Present to potential merchants the Visa/MasterCard/JCB/American Express/CUP/Diners/Debit agreement and explain the provisions stated in the contract and clarifies other issues the prospective merchant may have.
    • Ensure that all the documentation requirements are fulfilled before opening of the account.
    • Conduct orientation seminars for merchants regarding card acceptance and settlement procedures and security features to counter fraud incidences.
    • Manage relationships with existing merchants to maintain and grow business transactions with the company and defends against competitors.

    Other Administrative Functions

    • Coordinate with other units in the bank for merchant concerns.
    • Discuss chargeback issues with merchants especially those arising from duplicate processing, incomplete card information and the like.
    • Liaise with Fraud team to address fraud incidences and take appropriate corrective actions.
    • Cross sell other bank products like the auto credit facility, consumer loans.
    • Perform other tasks that may be assigned from time to time.
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