- Writing new product documentation and knowledge base articles
- Revising and maintaining existing content
- Working closely with the Documentation Team Manager and other key internal stakeholders to assess content needs and then develop, plan, and produce content
- Test content workflows and concepts in the software
- Pass content through editorial and review processes
- Assist in developing best practice documents as required
- Recommend, implement, and adhere to content standards
- Exceptional writing skills and fluency in English. Be confident and strong in your grammar skills. Be prepared to show samples of your work.
- Bachelor's degree in English, communications, journalism, or related field. Diploma or certification in technical communication is a plus.
- At least 2-3 years of experience producing self-help content (end-user documentation, help articles, or equivalent)
- Experience in a SaaS or startup atmosphere
- Familiarity with structured authoring and DITA
- Familiarity with lean/agile software development practices
- Strong grasp of technical communication fundamentals
- The ability to produce quality content with limited direction
- The ability to manage many (sometimes competing) tight deadlines
- The ability to learn new technologies and concepts quickly
- The ability to approach problems with curiosity and logic
- The ability to collaborate with colleagues in remote locations and time zones
- Be coachable and open to constructive feedback and collaboration
- A detail-oriented, analytical mindset
- Excellent communication and interpersonal skills
- Experience with DITA or XML
- Experience with XMetaL or similar documentation authoring tools
- Experience with SnagIt, Zendesk Guide, Jira
- Experience with Google Suite or MS Office
- Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
- Best-in-class company paid benefits for you and your family
- Recognized as a Great Place to Work
- Recognized in 2022 as one of the Best places to Work
- Recognized as a Top Employer by British Columbia's Top Employers 2022
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Technical Writer - Manila, Pilipinas - Alida
Paglalarawan
Technical WriterAs a Technical Writer, you have the opportunity to develop compelling self-help content that will help Alida customers, partners, and employees achieve their goals through our platforms and technologies. You will primarily be focusing on user-facing documentation and knowledge base articles, although you may contribute to strategic deliverables and internal enablement as required. You will be working with key internal stakeholders across the organization including Support, Professional Services, Customer Success, Engineering, and Product Management.
This is a fully onsite role on the overnight (EST) shift. The hours are intended to follow 9am-6pm Eastern Standard Time, and the the office is located at Ayala Triangle, Makati City.
What You'll Be Doing In This Role
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.
That's why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.
Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida's community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.
Learn more at
We can't wait to meet you
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we're dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
Follow us at and engage with us on LinkedIn, Twitter and Instagram.
Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.
Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.
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