Workforce Analyst - Pasig, Metro Manila

Symbos is expanding in the Philippines and looking for a Workforce Management Analyst to join our team. · ...

Forecasting,Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. · ...

Workforce analysts perform various functions including overseeing all aspects of workforce optimization such as planning creating and communicating forecasts and schedules with the goal of enabling a hassle-free and continuous workflow project for the organization. · ...

About the Role: As a Workforce Analyst under the Contact Center Channel you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels scheduling and resource allocation. · ...

Liaise with the Head of Operations in creating and developing long term volume forecast and staffing. · ...

This position requires a Workforce Analyst to create volume forecasts, prepare schedule requirements for all accounts by balancing restrictions with customer needs. · ...

We are seeking a talented individual to join our Workforce team at MMB Operations. · ...

We are now seeking bright and ambitious individual to strengthen the growth of business in the Philippines team as a Workforce Analyst. Our passion is making a difference in people's lives. For us, it's not just a business — it's a mission. We take care of our people and we pride ...

This role involves forecasting service desk demand, developing staffing schedules and monitoring real-time operations to maintain high service levels and maximize resource utilization. · ...

We are seeking a bright and ambitious individual to strengthen our growth in the Philippines team as a Workforce Analyst. · Analyses actual production volume arrival and patternsUpdates / creates reports necessary for forecasting and planning service delivery team capacityReports ...

This is a full-time role for a Workforce Management Analyst based in Pasig. · Analyzing workforce data · Developing strategic scheduling and staffing plans · ...

The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. · ...

The Workforce Management Analyst is responsible for optimizing workforce utilization across contact centre and back-office operations by delivering accurate forecasting effective scheduling real-time performance management. · ...

We take care of our people and we pride ourselves in our diverse and inclusive workforce with our "people first" culture. We make sure our people are continually learning and growing, providing them with outstanding career development, on-the-job learning opportunities and financ ...

Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business. · ...

+Job summary · As a Workforce Analyst under the Contact Center Channel you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels scheduling and resource allocation.The main duties include monitoring staff attendance writi ...

We are looking for a Workforce Analyst to work in Pasay. · Generates schedules accordingly to meet the business requirements enabling superior customer service · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off t ...

Optimise call centre operations and drive efficiency with Symbos. · ...

This role will be based in Manila – Six/NEO.We are seeking a talented individual to join our Workforce team at MMB Operations. · ...

Manage the call volume daily attendance and program break schedules. Assist with creation if metrics and targets for services. Work closely with the operations team to analyze and help improve their delivery processes. · ...