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Systems Analyst II
4 araw ang nakalipas
Stefanini Philippines, Inc. Philippines, Pilipinas Buong orasJob Description · Details: As a System Analyst for the Adobe Experience Cloud you will be responsible for the ongoing operations of Adobe Experience Cloud Adobe Campaign system. You will be part of the global team acting as primary Subject Matter Expert (SME) for Adobe Campaign s ...
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Systems Analyst II
4 araw ang nakalipas
Stefanini Group Philippines, Pilipinas Buong orasDetails: · Job Description · As a System Analyst for the Adobe Experience Cloud you will be responsible for the ongoing operations of Adobe Experience Cloud Adobe Campaign system. You will be part of the global team acting as primary Subject Matter Expert (SME) for Adobe Campaign ...
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Laboratory Analyst II
4 araw ang nakalipas
SGS (Malaysia) Sdn Bhd Philippines, Pilipinas Buong orasJob Description · Reporting Line · This position reports to the respective section's Operations Executives and/or Junior Operations Executives. · Primary Responsibilities · Performs analyses and reports test results according to SGS Global policies and procedures, regulatory requ ...
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Financial Analyst II
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasDiversity Statement · At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employe ...
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information system analyst ii
4 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Philippines, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 596 times · Job DescriptionNOTICE OF VACANCY · INFORMATION SYSTEM ANALYST II (BUSINESS ANALYST) · Please be informed that DSWD Field Office XI is inviting applicants (regardless of gender, c ...
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information system analyst ii
4 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Philippines, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 534 times · Job DescriptionNOTICE OF VACANCY · INFORMATION SYSTEM ANALYST II (UX/UI DESIGNER) · Please be informed that DSWD Field Office XI is inviting applicants (regardless of gender, civ ...
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Workforce Management Analyst II
4 araw ang nakalipas
iQor (Philippines), Inc. Philippines, Pilipinas Buong orasJob Summary: · This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected ...
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Bilingual Document Analyst II German Offshore Team
4 araw ang nakalipas
HCM Nexus Consulting Inc Philippines, Pilipinas Buong orasAbout the job Bilingual Document Analyst II German Offshore Team · Requirements: · Bachelor's Degree from a reputable university · Significant experience in a similar role and industry · Written and spoken proficiency in the German (native speaker level) and English languages · H ...
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contractual information systems analyst ii under nhto
4 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Philippines, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 1880 times · Job DescriptionPLACE OF ASSIGNMENT:DSWD CENTRAL OFFICE · PLACE OF EXAMINATION AND INTERVIEW:DSWD CENTRAL OFFICE, IBP ROAD, BATASAN COMPLEX, CONSTITUTION HILLS, QUEZON CITY · NOT ...
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information systems analyst ii 03isa2-contractual-nhto-2014
4 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Philippines, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 2468 times · Job DescriptionPLACE OF ASSIGNMENT:DSWD CENTRAL OFFICE · PLACE OF EXAMINATION AND INTERVIEW:DSWD CENTRAL OFFICE, IBP ROAD, BATASAN COMPLEX, CONSTITUTION HILLS, QUEZON CITY · NOT ...
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Management and Audit Analyst II-OSEC-DSWDB-MAA2-87-2004
4 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Philippines, Pilipinas Buong oras. There have been 13 applications for this position · . This job opening has been viewed 4635 times · Job DescriptionInterested and qualified applicants should signify their interest in writing. Attach the following · documents to the applications letter specifying the position ...
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PUP Career Fest 2024
4 araw ang nakalipas
SGS (Malaysia) Sdn Bhd Philippines, Pilipinas Buong orasJob Description · This job ad is intended to all parties involved in the Career Fair. · Open Positions: · For Fresh Graduates: · 1. Laboratory Analyst I (Licensed Chemist) (Makati, Batangas, Subic & Cebu) · 3. Laboratory Analyst (Microbiology) - (Davao) · 4. Research and Developm ...
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Senior OS Developer
4 araw ang nakalipas
SGV & Co. Philippines, Pilipinas Buong orasPooling for Senior OS Developer. Hiring will be April 2024. · Duties and responsibilities: · • Work closely with System Analyst, development teams and product managers to ideate · software solutions · • Design client-side and server-side architecture · • Build the front-end of a ...
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Estimator I
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · This position is responsible for complying with estimating procedures when developing project estimates. In this role, the individual may act autonomously on small non-risk projects. The individual will also be assigned to provide estimating support on larger pr ...
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Estimator I
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · This position is responsible for complying with estimating procedures when developing project estimates. In this role, the individual may act autonomously on small non-risk projects. The individual will also be assigned to provide estimating support on larger pr ...
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Change Control Lead
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · This position is responsible for the overall implementation and direction for the assigned area of the estimating functions to provide services, procedures, and methods for the timely and accurate issuance of estimates and supporting documentation to the client ...
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Senior Project Estimator
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · This position is responsible for the overall implementation and direction for the assigned area of the estimating functions to provide services, procedures, and methods for the timely and accurate issuance of estimates and supporting documentation to the client ...
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Commercial Estimator
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · Fluor is a global leader in engineering, procurement, fabrication, construction, maintenance and project management, active across six continents with 44,000 employees worldwide, 93 offices in 30 countries and have been in business over 100 years, including 60 y ...
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Senior Estimator
1 linggo ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · This position is responsible for the overall implementation and direction for the assigned area of the estimating functions to provide services, procedures, and methods for the timely and accurate issuance of estimates and supporting documentation to the client ...
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IT Business Analyst
4 araw ang nakalipas
Pointwest Philippines, Pilipinas Buong orasIT Business Analyst · Loan IQ Upgrade and SWIFT ISO · Scope of work: · Reporting to the ITD project manager, the business analyst is responsible for reviewing the current business processes, performing process re-engineering as needed, documenting clear business requirements, an ...
WFM Analyst II/Scheduler - Philippines, Pilipinas - Carelon Global Solutions
Paglalarawan
Description:
Responsible for performing both real-time analysis and scheduling functions as determined by current business need.
Primary duties may include, but are not limited to:
Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization.
Monitors call volume and average speed of answer (ASA) in real time & adjusts schedules to ensure consistent service is maintained.
Designs and manages an efficient staff scheduling system for short-term future needs which includes the development of shift requirements and paid time off (PTO) planning.
Determines how to best distribute the staff to meet projected call volumes. Analyzes historical patterns to determine nature, variance, and seasonality of call arrival patterns. Utilizes shift schedule templates to determine shifts. Creates shift schedules in WFM system. Develops a set of priority rules that will govern how shifts are assigned. Establish a set of scheduling resources and monitoring systems to manage schedule administration, communication and to track performance.Requires a BA/BS degree in Business, Statistics or related field 2 years call center operations experience or any combination of education and experience, which would provide an equivalent background.
2 years of real-time management experience in a centralized call center environment preferred. Working knowledge using WFM management tools preferred.This is an example of some common job content that can be shown at the bottom of every job description.
It is added in the CMS and then shown on every job. It can be used to supplement the job content that comes from the ATS.
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