- Own Day-to-Day Product Operations: Act as the primary product contact for OMS and AI Chat operations, including user tickets, incidents, and operational issues.
- Translate Ops Pain into Product Requirements: Turn recurring operational issues into well-defined problem statements, user stories, and PRD drafts.
- Collaborate Deeply with Engineers: Work with engineers on API/data logic, edge cases, backend integrations; support UAT, rollout, and post-launch QA.
- Agile Delivery & Documentation: Write user stories with acceptance criteria, collaborate via Jira and Confluence, and maintain clarity and speed.
- Drive Marketplace Integrations: Drive initiatives across TikTok Shop, Lazada, and Shopee with clear project timelines, updates, and aligned stakeholder communication.
- Measure What Matters: Partner with analysts to build basic dashboards, track product health, and monitor SLAs.
- Cross-Regional Stakeholder Engagement: Engage with SEA and China teams regularly—turning feedback/insights into prioritized actions.
- 0–2 years of experience in product management, product operations, business analysis, or a related role; or strong product mindset without formal PM experience.
- Strong communicator and cross-functional driver—able to bridge engineering, operation, and commercial teams, and drives decision to closure.
- Bias for action with structured thinking—able to simplify complex workflows into clear tickets and checklists.
- Comfortable with Agile delivery in a start-up environment.
- Fluent in English for regional stakeholder & partner engagement.
- Basic understanding of APIs, data flows, or web applications; ability to work with technical teams.
- Hands-on exposure to marketplace operations, order management systems, catalogue management systems, or affiliate marketing domain knowledge is an advantage.
- Experience or interest in order management, customer service systems, chat/automation tools, or e-commerce operations is a strong advantage.
- Willingness to travel regionally.
- Impact at Scale — Your work will connect millions of buyers and sellers across SEA.
- Fast Learning Curve — Work with TikTok, Lazada, Shopee ecosystems in one role.
- Startup Energy + Global Reach — Fast-paced, high-growth environment with a startup culture and regional scale.
- Cross-Market Experience — Collaborate with diverse teams and cultures in SEA and China.
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Regional Product Associate - Taguig - AIRR Labs
Paglalarawan
At AIRR LABS, we move fast to build products that connect commerce across markets. As a Regional Product Associate, you'll help ship and scale solutions across TikTok Shop, Lazada, and Shopee—covering both external marketplace integrations and internal tools. Your initial focus is owning day-to-day product operations for our Order Management System (OMS) and AI Chat products, ensuring system stability, operational excellence, and fast incident resolution.
Over time, as you build domain understanding and product judgment, you will progress into product design responsibilities—contributing to feature discovery, PRDs, and roadmap initiatives. This role is designed as a structured growth path from Product Operations into Product Management. You will work closely with engineering, operations, customer service, and commercial teams to translate real operational pain points into scalable product improvements.
Responsibilities:
Requirements:
What You'll Gain:
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Production Associate
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Product Associate
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Product Associate
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Regional Product Associate
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Product Referential Associate
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Product Associate
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Product Referential Associate
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Product Associate
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Associate Product Trainer
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Product Referential Associate
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Product Associate
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Product Associate
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Product Reconciliation Associates
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Product Associate
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Product Associate
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Production Support Associate
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Product Development Associate
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Technical/Product Support Associate
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Product Support Associate
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