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    Network Engineer - Philippines, Manila, Pilipinas - Intelletrace

    Intelletrace
    Intelletrace Philippines, Manila, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    About Us:

    Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at

    Candidate Location: Philippines, preferably in Metro Manila.

    Responsibilities:

    As a Tier 1 Network Operations Center (NOC) Engineer, your primary role is to ensure the seamless operation of our global network infrastructure, providing essential first-level support.

    Your duties encompass:

    • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
    • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
    • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
    • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
    • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
    • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
    • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
    • Project and Report Support: Assisting with projects and report generation as needed.
    • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

    Qualifications:

    • Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
    • Minimum of 2 years of relevant experience in network engineering or a related field.
    • Strong understanding of IT LAN and WAN networking concepts.
    • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
    • Possession of industry certifications such as CCNA, or Fortinet NSE, CCNP is a plus.
    • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.

    Requirements:

    • Willingness to work remotely and on flexible shifts.
    • Fast home internet connection and a quiet work environment.

    Salary and Benefits:

    • Competitive salary based on experience and qualifications.
    • Permanent Work-From-Home arrangement.
    • Internet and Mobile Allowance.
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