Accounts Receivable Analyst - Taguig - HCLTech

    HCLTech
    HCLTech Taguig

    4 araw ang nakalipas

    Upper Management / Consulting
    Paglalarawan

    Benefits:

    • Day 1 HMO benefits w/ 3 FREE Dependents
    • Group Life Insurance for Employee
    • 5,000 Medicine Reimbursement for employee.
    • SL is convertible into CASH
    • 15% Night Differential

    Requirements

    i. Minimum 1 yr Accounts Receivable experience (B2B)

    ii. Total of 2 years BPO experience (Advantage only)

    iii. Must have Accounts reconciliation experience

    iv. Must be amenable for pure work onsite & Night Shift

    v. good communication Skills

    JOB DESCRIPTION

    The role of Cash Collector covers all aspects of collections activity including:


    • Cash Collection


    • Account Management


    • Customer Relations


    • Recovery Endorsement


    • Credit Application


    • Relationship building with North American Customers and Internal teams

    MAJOR RESPONSIBILITIES

    Key Role Tasks and Activities:


    • Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs


    • Accountability for debt and cash targets achievement on a quarterly/monthly basis


    • Full compliance with all account policies and procedures


    • Written / oral communication on open balances and reconciliation of accounts for portfolio


    • Correct application of credit invoices on accounts


    • Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery


    • Implementation of service stops/ remove stops according to process


    • Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer


    • Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care


    • Weekly top account status reporting


    • Receive inbound calls from customers calling back about their accounts


    • Process payment over the phone


    • Contact customer to inquire remittance information as required by banking team

    Background, skills, experience and qualifications

    • Fluent in English, both written & verbal
    • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
    • Excellent communication skills, both verbal and written
    • Excellent interpersonal
    • A demonstrated commitment to high professional ethical standards and a diverse workplace
    • Excels at operating in an fast pace, community environment
    • Ability to look at situations from several points of view
    • Persuasive with details and facts.
    • High comfort level working in a diverse environment
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