Sr. Associate Real Time Analyst - Mandaluyong
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...
1 araw ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · Job S ...
3 araw ang nakalipas
· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...
3 araw ang nakalipas
Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...
3 araw ang nakalipas
Monitor all queues daily and track volumes against forecast to identify areas of concern and recommend necessary actions to ensure target metrics and service levels are met. · ...
3 linggo ang nakalipas
Key Responsibilities: · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in pro ...
6 araw ang nakalipas
Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...
2 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and ensuring the enterprise achieves its clients and internal bill to pay goals. · ...
1 buwan ang nakalipas
The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...
1 linggo ang nakalipas
++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...
1 buwan ang nakalipas
Enable your future at TDCX, where you'll work alongside innovative teams and support the growth of forward-thinking brands. · ...
1 buwan ang nakalipas
Real time analyst is responsible for developing short and long term forecasts using historical data trends and business drivers. They also conduct capacity planning and provide insights to align staffing with anticipated workload. · ...
1 buwan ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...
1 buwan ang nakalipas
Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...
1 buwan ang nakalipas
Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
1 buwan ang nakalipas
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...
1 buwan ang nakalipas
Sustain common workforce management tasks such as reporting and forecasting volume to create optimized employee schedules. · ...
3 linggo ang nakalipas