Real Time Analyst - Makati, Metro Manila

Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...

++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

The Real Time Analyst will perform common workforce management tasks such as reporting and forecasting volume. They will also be responsible for assigning employees to schedules based on their preferences and business rules. · Sustain common workforce management tasks (reporting, ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

Sustain common workforce management tasks such as reporting and forecasting volume to create optimized employee schedules. · ...

We are seeking an experienced Real Time Analyst to monitor intraday performance, manage schedule adherence, and optimize staffing in NICE CXone. · Monitor real-time queues, agent states, and KPIs within NICE CXone. · Identify performance risks and take immediate corrective action ...

+Join Our Team as a Real Time Analyst. · +Monitor queue real-time · Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues · Assist during downtime · Prepare real-time analysis on a daily basis to ensure employee schedule adhe ...

We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...

This is a full-time on-site position located in Pasay. · ...

Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...

Join a growing team where your real-time insights will support operational excellence. · ...

We are seeking a Realtime Analyst to manage call volume, daily attendance, and program break schedules to optimize agent allocation. You will assist in setting metrics and targets for service excellence. · Monitor agent status in real-time. · Evaluate adherence. · ...

We are seeking a Real Time Analyst to monitor intraday performance, manage schedule adherence, and optimize staffing in NICE CXone. As a Real Time Analyst, you will deliver timely insights, support operational KPIs, and act quickly to protect service levels in fast-paced environm ...

The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...

Powering smarter financial decisions through technology iCash is a financial services company focused on delivering accessible customer-centric financial solutions With a strong reputation for innovation and reliability the company supports clients through modern digital platform ...

We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...

The HRIS Time Management Analyst supports the Global HRIS team in managing Time & Absence systems. · Act as expert for system/interface development and configuration. · ...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...

The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...