Real-Time Analyst - Pasay
1 buwan ang nakalipas
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Mga katulad na trabaho
Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...
1 buwan ang nakalipas
This is a full-time on-site position located in Pasay. · ...
1 buwan ang nakalipas
We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...
1 buwan ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...
1 buwan ang nakalipas
We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...
1 buwan ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...
1 buwan ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...
1 buwan ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...
1 buwan ang nakalipas
Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...
1 buwan ang nakalipas
At least 2nd year college undergraduate completed. Must have background as an RTA for 1-2 years. · ...
2 linggo ang nakalipas
Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...
1 buwan ang nakalipas
· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...
1 linggo ang nakalipas
Sustain common workforce management tasks such as reporting and forecasting volume to create optimized employee schedules. · ...
1 buwan ang nakalipas
As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources fo ...
1 linggo ang nakalipas
The Real-Time Analyst will monitor, analyze and enhance daily staff resources and call handling on a real-time basis. They serve as point of contact for concerns with real-time staffing needs. · Maintain expected occupancy, service levels handle time abandon rate and ASA. · Add o ...
1 buwan ang nakalipas
+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...
1 buwan ang nakalipas
This role involves monitoring analysing enhancing daily staff resources call handling in real time maintaining expected occupancy service levels handle time abandon rate ASA making decisions for correction of any related issues providing reporting including Service Level updates ...
1 buwan ang nakalipas