Real Time Analyst - Pasay - EXL Service Philippines, Inc.

    EXL Service Philippines, Inc.
    EXL Service Philippines, Inc. Pasay

    1 linggo ang nakalipas

    ₱420,000 - ₱900,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    Basic Functions

    § Generates schedules accordingly to meet the business requirements enabling superior customer service

    § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

    § Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses

    § Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

    Essential Functions

    § Regularly performs volume and performance analysis and proactively communicate possible impacts to business

    § Supports management with all necessary reports and planning models to facilitate the process of decision making

    § Monitors actual activities and compare it to plan and make recommendations for immediate changes

    § Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers

    § Ensures that pre-planned activities are being scheduled in advance and communicated effectively

    § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

    § Ensures adherence to schedules and raises alerts in a timely manner in case of deviations

    § Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing

    § Executes skill change and reallocation requests and initiatives

    § Provides recommendations in case of understaffing/overstaffing

    § Act as first point of contact for any escalations, outages, system issues or any other production impacting situations

    § Maintains confidentiality relative to the organizational strategies, objectives and practices

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...

    Pasay, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    real time analyst

    Para lamang sa mga rehistradong miyembro

    We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...

    Pasay, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real-Time Analyst

    Para lamang sa mga rehistradong miyembro

    Join a growing team where your real-time insights will support operational excellence. · ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    This is a full-time on-site position located in Pasay. · ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

    Makati Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...

    Pasay, National Capital Region ₱420,000 - ₱900,000 (PHP) bawat taon

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    ++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    At least 2nd year college undergraduate completed. Must have background as an RTA for 1-2 years. · ...

    Pasay

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...

    Parañaque

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...

    Makati, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real-Time Analyst

    Para lamang sa mga rehistradong miyembro

    Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...

    Makati, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Time Management Analyst

    Para lamang sa mga rehistradong miyembro

    Position: HRIS Time Management Analyst · Job Qualifications: · Bachelor's Degree Graduate (any course) · Excellent English communication skills · Minimum 5years or relevant work experience · Workday experience in Time and Absence · Kronos - Workforce Management/Dimensions, Workfo ...

    Makati, Metro Manila

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    Sustain common workforce management tasks such as reporting and forecasting volume to create optimized employee schedules. · ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    · We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...

    Mandaluyong ₱420,000 - ₱900,000 (PHP) bawat taon Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The Real Time Analyst will perform common workforce management tasks such as reporting and forecasting volume. They will also be responsible for assigning employees to schedules based on their preferences and business rules. · Sustain common workforce management tasks (reporting, ...

    Makati, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Workforce Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    We are seeking a detail-oriented and proactive Real Time Analyst to join our call center operations team. · ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Real Time Analyst

    Para lamang sa mga rehistradong miyembro

    The Real-Time Analyst will monitor, analyze and enhance daily staff resources and call handling on a real-time basis. They serve as point of contact for concerns with real-time staffing needs. · Maintain expected occupancy, service levels handle time abandon rate and ASA. · Add o ...

    Manila

    1 buwan ang nakalipas

Trabaho
>
Real time analyst
>
Trabaho ng Real time analyst sa Pasay