mga trabaho Real time analyst sa Pilipinas

We re looking for a Real Time Analyst to monitor communicate and make changes that positively affect the real time performance of our team members. · ...

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...

+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...

The Real Time Analyst is responsible for managing resources to ensure correct agent numbers at their workstations. · Maintain daily service levels according to plan. · ...

As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources fo ...

The Real-Time Analyst will monitor, analyze and enhance daily staff resources and call handling on a real-time basis. They serve as point of contact for concerns with real-time staffing needs. · Maintain expected occupancy, service levels handle time abandon rate and ASA. · Add o ...

This is a full-time on-site position located in Pasay. · ...

We are looking for a detail-oriented and analytical Real Time Analyst to support workforce operations in a contact center environment. The role is responsible for real-time monitoring of service levels, staffing adherence, and performance metrics to ensure operational targets are ...

In this opportunity as Real Time Analyst, you will monitor daily schedule adherence, manage resources efficiently to meet service level goals. · ...

Balance data people and performance across global operations in a fast-paced BPO environment to shape the future of workforce management. · ...

Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...

++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

We are seeking a Real Time Analyst to join our team. As a Real Time Analyst, you will be responsible for intraday performance management and ensuring that adjustments are made if staffing is misaligned or the forecast is inaccurate. · You will monitor queue level performance and ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...

We are seeking a detail-oriented and proactive Real Time Analyst to join our call center operations team. · Real Time Analyst: 1 year (Required) · ...

The Real-Time Analyst is responsible for monitoring real-time call volumes & staffing to identify whether actual data corresponds with forecasted call volumes and staffing, · Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis · Monitors half-hourly c ...

We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...

We are looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. · ...

We are looking for talented individuals like you to join our team as a Real Time Analyst. As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. · Assists and directs the day-to-day call tr ...