Real Time Analyst - Quezon, Metro Manila
3 linggo ang nakalipas
Job summary
The Real-Time Analyst is responsible for monitoring real-time call volumes & staffing to identify whether actual data corresponds with forecasted call volumes and staffing,Responsibilities
- Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis
- Monitors half-hourly call volumes,AHT,and staffing requirements.Alert operations management on threshold violation
Paglalarawan ng trabaho
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