Real Time Analyst - Quezon City, National Capital Region
3 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue.
Responsibilities
- Updates and processes data for real-time performance analysis.
- Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical recommendations to address account performance issues.
Paglalarawan ng trabaho
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Mga katulad na trabaho
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