WFM Real Time Analyst - Quezon City, National Capital Region

We are looking for a Real Time Analyst to join our team. · As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing, · schedule adherence and service levels throughout the day. ...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...

Join Our Team as a Real Time Analyst to manage service level performance and other KPIs in real-time. · ...

Job summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ResponsibilitiesUpdates and processes data for real-time performance analysis. · Obtains quantifiable performance figures (i.e. call volume, AHT, running s ...

We are seeking a Real Time Analyst to join our team. · We will consider candidates with at least 6 months to 1 year of experience in Workforce Management, · strong oral and written communication skills, · open to agent roles with at least 1 year of BPO experience, · and amenable ...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · ...

The Real-Time Analyst (RTA) is responsible for real-time monitoring of agent adherence, call behaviors, and campaign performance to ensure service level targets are consistently met. · Experience: Minimum 2 years' experience in a call center environment with exposure to Workforce ...

We are looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. · ...

The Real-Time Analyst is responsible for monitoring real-time call volumes & staffing to identify whether actual data corresponds with forecasted call volumes and staffing, · Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis · Monitors half-hourly c ...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...

+The Real Time Analyst monitors and optimizes real-time operations in a business environment by analyzing real-time data to make decisions. · + · +<br/+<ul style= ...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...

+Unify CX seeks an extraordinary Real Time Analyst to join our motivated and ambitious team. · +Bachelor's degree or equivalent work experience · At least 1–2 years of experience in Workforce Management or RTA role · ...

We are looking for an analytical and detail‑oriented Workforce Management Real‑Time Analyst (RTA) to support a premium healthcare account. · Monitor real-time queues, SL, AHT, wait times, adherence, staffing, and shrinkage. · ...

The Workforce Real-Time Analyst will manage daily operations by assessing operational drivers and adjusting intraday schedule to meet service goals. · ...

The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...

+Job Summary · We are seeking an experienced Real Time Coordinator to join our team. The successful candidate will be responsible for monitoring and managing intraday contact center performance in support of organizational goals.+ · +ResponsibilitiesMonitor real-time performance ...

Main Responsibilities include managing call volume, daily attendance, and program break schedules to optimize agent allocation. The role also involves setting metrics and targets for service excellence. · ...

Powering smarter financial decisions through technology iCash is a financial services company focused on delivering accessible customer-centric financial solutions With a strong reputation for innovation and reliability the company supports clients through modern digital platform ...