Customer Service Representative - Central Visayas, Philippines, Pilipinas - YourMembership

YourMembership Central Visayas, Philippines, Pilipinas

6 araw ang nakalipas

Buong oras

Paglalarawan

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us

Position Overview

Supports to Payments Sales pre and post merchant account setup.

A Day in the Life..

Enters merchant account applications within the Co-Pilot system with correct documents provided by payment's sales team.
Responds to customer issues in a timely and accurate way, via phone, email or chat.
Identifies customer needs and provides training for customers within reporting tool and gateway.
Analyzes and report product malfunctions to Sales Support Supervisor for escalation.
Monitors customer tickets within the Co-Pilot system and reach out to provide assistance if applicable.
Processes cancellations as reported from First Data/FiServ.
Makes follow ups with customers weekly to ensure any reported issues has been resolved.
Meets (1 on 1) with Sales Support Supervisor weekly for any questions.
Reports to Sales Support Supervisor weekly if any applications are still pending or extended SLA time.
Reports to Sales Support Supervisor weekly if any support tickets are still pending or extended SLA time

Education and Experience

At least college level
2+ years in a customer-supporting role
Knowledge of Payments is a must.

Other Skills

Strong attention to detail
Strong interpersonal skills
Analytical skills
Research and problem-solving skills

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story

At Community Brands, a great company awaits you...

Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents' HMO for free upon employment
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer

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